The Residential Power Purchase Agreement serves as the primary contractual framework for establishing electricity supply arrangements between power providers and residential customers in New Zealand. This document is essential for energy retailers providing electricity to households, incorporating mandatory requirements from the Electricity Industry Act 2010, Consumer Guarantees Act 1993, and other relevant New Zealand legislation. It covers crucial aspects such as supply terms, pricing, metering, access rights, disconnection procedures, and customer protections. The agreement is designed to ensure transparency in residential electricity supply while maintaining compliance with regulatory requirements and industry standards. It is particularly relevant for new customer connections, service modifications, or updating existing supply arrangements to current regulatory standards.
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1. Parties: Identification of the power provider and residential customer, including full legal names and addresses
2. Background: Context of the agreement, including the provider's authority to supply electricity and the customer's intention to purchase
3. Definitions: Definitions of key terms used throughout the agreement
4. Term and Commencement: Duration of the agreement and conditions for commencement
5. Supply of Electricity: Core obligations regarding electricity supply, including quality and reliability standards
6. Metering and Reading: Provisions regarding meter installation, maintenance, and reading procedures
7. Pricing and Payment: Electricity rates, payment terms, and billing procedures
8. Access and Safety: Requirements for access to property and safety protocols
9. Customer Obligations: Customer responsibilities including payment, property access, and notification requirements
10. Provider Obligations: Provider's commitments regarding supply, maintenance, and customer service
11. Disconnection and Reconnection: Circumstances and procedures for service disconnection and reconnection
12. Liability and Indemnity: Allocation of risks and limitations of liability
13. Privacy and Information: Management and protection of customer information
14. Dispute Resolution: Procedures for handling disputes between parties
15. Termination: Conditions and procedures for ending the agreement
1. Generation System Specifications: Details of solar or other generation systems if the agreement includes customer generation
2. Feed-in Tariffs: Terms for excess electricity fed back into the grid, used when customer has generation capability
3. Multiple Installation Points: Additional terms for customers with multiple connection points or properties
4. Vulnerable Customer Provisions: Special provisions for customers identified as medically dependent or vulnerable
5. Prepayment Arrangements: Specific terms for prepaid electricity services if offered
6. Network Company Arrangements: Additional terms when network company involvement needs specific mention
7. Smart Meter Provisions: Specific terms related to smart meter functionality and data collection
1. Schedule 1: Pricing Schedule: Detailed breakdown of electricity rates, charges, and fees
2. Schedule 2: Property Details: Specific details of the supply address and connection points
3. Schedule 3: Metering Specifications: Technical details of metering equipment and configuration
4. Schedule 4: Service Standards: Detailed service level commitments and performance standards
5. Schedule 5: Special Terms: Any special conditions or variations applicable to the specific customer
6. Appendix A: Network Connection Requirements: Technical requirements for connection to the electricity network
7. Appendix B: Emergency Procedures: Procedures for handling emergencies and outages
8. Appendix C: Complaint Procedures: Detailed procedures for handling complaints and disputes
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