This Towing Liability Waiver is essential for businesses providing vehicle recovery and towing services in New Zealand. The document should be used whenever a towing service is provided, whether for emergency situations, scheduled vehicle transport, or breakdown recovery. It includes crucial details about the vehicle condition, service scope, and liability limitations, ensuring compliance with New Zealand's consumer protection laws and transport regulations. The waiver serves to protect both the towing company and the customer by clearly documenting the pre-towing condition of the vehicle and establishing agreed-upon terms for the service. This document is particularly important given the potential risks involved in vehicle recovery operations and the need for clear documentation in insurance claims or disputes.
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1. Parties: Identification of the towing company and the vehicle owner/customer
2. Background: Brief context explaining the purpose of the waiver and the towing service to be provided
3. Definitions: Key terms used in the document including 'Services', 'Vehicle', 'Property', 'Damage'
4. Service Description: Detailed description of the towing services to be provided
5. Vehicle Details: Specific information about the vehicle to be towed including make, model, registration, and condition
6. Customer Acknowledgments: Customer's confirmation of vehicle condition and understanding of risks
7. Liability Limitations: Specific limitations of liability and circumstances where the company is not responsible
8. Insurance: Statement regarding insurance coverage and responsibilities
9. Release of Claims: Customer's agreement to release the company from specific claims
10. Governing Law: Specification that New Zealand law governs the agreement
11. Execution: Signature blocks and date of signing
1. Emergency Contact: Contact information for emergency situations - used when towing involves long-distance transport
2. Storage Terms: Terms related to vehicle storage - included when temporary storage may be required
3. Payment Terms: Details of payment requirements - included when payment isn't immediate or when insurance is involved
4. Special Instructions: Any special handling requirements - used for luxury, classic, or modified vehicles
5. Dispute Resolution: Detailed dispute resolution process - included for high-value vehicles or commercial contracts
6. Third Party Authorization: Authorization details when someone other than the owner is arranging the tow
1. Schedule 1: Vehicle Condition Report: Detailed checklist and description of vehicle condition before towing
2. Schedule 2: Photographic Evidence: Referenced photographs of vehicle condition before towing
3. Schedule 3: Insurance Details: Details of relevant insurance policies and coverage
4. Appendix A: Service Rates: Standard rate card for towing and additional services
5. Appendix B: Company Policies: Reference to relevant company policies and procedures
Authors
Relevant legal definitions
Clauses
Relevant Industries
Transport and Logistics
Automotive Services
Fleet Management
Insurance
Emergency Services
Construction
Mining
Agriculture
Retail
Property Management
Relevant Teams
Legal
Operations
Risk Management
Fleet Management
Customer Service
Compliance
Health and Safety
Insurance
Documentation
Training
Relevant Roles
Tow Truck Operator
Fleet Manager
Risk Management Officer
Operations Manager
Legal Counsel
Insurance Claims Handler
Vehicle Recovery Specialist
Transport Coordinator
Compliance Officer
Service Manager
Business Owner
Contract Administrator
Safety Officer
Customer Service Representative
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