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The Bad Hotel Service Complaint Letter is a crucial document used when guests experience unsatisfactory service or conditions during their hotel stay in the Philippines. This document serves as a formal communication channel between the aggrieved guest and hotel management, protected under the Consumer Act of the Philippines (Republic Act No. 7394) and the Tourism Act of 2009 (Republic Act No. 9593). The letter should be drafted when informal attempts to resolve issues during the stay have proven unsuccessful, documenting specific instances of poor service, breach of promised amenities, or violations of hospitality standards. It typically includes detailed evidence of the complaints, references to booking information, and clear requests for resolution, serving both as a formal complaint record and potentially as a preliminary document for legal action if necessary. The letter must align with Filipino business communication standards while incorporating relevant consumer protection provisions.

1. Sender's Contact Information: Full name, address, contact number, and email of the complainant

2. Date: Current date when the letter is written

3. Recipient's Information: Hotel manager's/management's name, hotel name, and complete address

4. Subject Line: Clear indication that this is a complaint letter with reference number of booking/stay

5. Introduction: Brief introduction identifying yourself as a guest and specifying the dates of your stay

6. Booking Details: Information about the reservation, including booking reference, room type, and rate

7. Detailed Description of Issues: Specific examples of poor service or problems encountered, with dates and times

8. Previous Communication: Summary of any attempts made to resolve issues during the stay

9. Request for Resolution: Clear statement of what action or compensation you are seeking

10. Closing: Professional closing with deadline for expected response