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The Complaint Letter For Defective Product is a crucial document used in the Philippine legal context when a consumer needs to formally address issues with faulty merchandise. This document is specifically designed to comply with Philippine consumer protection laws, particularly the Consumer Act of the Philippines (RA 7394) and related DTI regulations. It should be used when informal attempts to resolve product issues have been unsuccessful, or when the consumer wishes to create a formal record of their complaint. The letter typically includes detailed product information, purchase details, defect description, impact statement, and desired resolution. It serves as an important first step in the formal complaint process and can be used as supporting documentation if the matter escalates to DTI mediation or legal proceedings. The document is particularly relevant in cases where the defect significantly impacts the product's functionality, value, or safety.

1. Recipient's Details: Complete name and address of the company/manufacturer, including specific department if applicable

2. Product Information: Detailed description of the product including model number, serial number, and date of purchase

3. Defect Description: Clear and detailed explanation of the product defect or malfunction

4. Impact Statement: Description of how the defect has affected you and any resulting damages or inconvenience

5. Legal Basis: Reference to relevant consumer protection laws and warranty rights

6. Previous Actions Taken: Description of any attempts to resolve the issue with the seller/manufacturer

7. Specific Demand: Clear statement of the desired resolution (replacement, refund, or repair)

8. Response Timeline: Specified timeframe for expected response