The White Label Services Agreement is essential for businesses operating in the Philippines who wish to establish a formal arrangement for the provision and reselling of services under a different brand. This document is particularly relevant in today's digital economy where companies seek to expand their service offerings without developing products from scratch. It addresses key requirements under Philippine law, including compliance with the Data Privacy Act of 2012, E-Commerce Act of 2000, and relevant provisions of the Civil Code of the Philippines. The agreement typically covers service specifications, performance standards, branding guidelines, intellectual property rights, data protection obligations, and commercial terms. It's commonly used by technology companies, financial service providers, and professional service firms looking to white label their services to other businesses in the Philippine market.
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1. Parties: Identification of the service provider and the reseller, including complete legal names and addresses
2. Background: Context of the agreement, brief description of parties' businesses, and purpose of the white label arrangement
3. Definitions: Detailed definitions of technical terms, service-related concepts, and other key terms used throughout the agreement
4. Scope of Services: Detailed description of services to be provided, including technical specifications and delivery methods
5. Branding and White Label Rights: Terms governing the use of branding, rebranding rights, and restrictions on service provider's brand visibility
6. Service Levels: Performance standards, availability requirements, and response times for the services
7. Fees and Payment Terms: Pricing structure, payment schedules, currencies, and payment methods
8. Intellectual Property Rights: Ownership and licensing of IP, including software, trademarks, and custom developments
9. Confidentiality: Protection of confidential information, trade secrets, and customer data
10. Data Protection and Privacy: Compliance with Philippine Data Privacy Act and data handling requirements
11. Term and Termination: Duration of agreement, renewal terms, and termination conditions
12. Warranties and Representations: Guarantees regarding service quality, compliance with laws, and authority to contract
13. Limitation of Liability: Caps on liability and exclusions of certain types of damages
14. Dispute Resolution: Process for resolving disputes, including jurisdiction and governing law provisions
15. General Provisions: Standard boilerplate clauses including force majeure, notices, and assignment rights
1. Customer Support Services: Details of support services if the service provider will handle end-user support
2. Marketing and Promotion: Terms governing joint marketing activities and promotional requirements
3. Training and Implementation: Requirements for staff training and service implementation if relevant
4. Compliance with Industry Regulations: Specific compliance requirements for regulated industries (e.g., financial services, healthcare)
5. Disaster Recovery: Detailed disaster recovery and business continuity provisions for critical services
6. Security Requirements: Specific security protocols and standards beyond basic data protection
7. Change Management: Procedures for implementing service or technology changes
8. Performance Monitoring: Detailed monitoring and reporting requirements for service performance
9. Exit Management: Detailed transition provisions for service termination or transfer
1. Schedule 1 - Service Description: Detailed technical specifications and scope of services
2. Schedule 2 - Service Levels and KPIs: Detailed service level agreements, metrics, and measurement methods
3. Schedule 3 - Fee Schedule: Detailed pricing, payment terms, and calculation methods
4. Schedule 4 - Support Services: Support level definitions, response times, and escalation procedures
5. Schedule 5 - Technical Requirements: Infrastructure, system, and integration requirements
6. Schedule 6 - Approved Branding Guidelines: Specific rules and requirements for white labeling and branding
7. Schedule 7 - Data Processing Agreement: Detailed data handling and privacy protection procedures
8. Schedule 8 - Business Continuity Plan: Disaster recovery and service continuity procedures
9. Appendix A - Contact Details: Key personnel and contact information for both parties
10. Appendix B - Required Reports: 抖阴视频 and specifications for required service reports
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