������Ƶ

This Marketing SLA is designed for use in the Saudi Arabian market where organizations require structured agreements for marketing service delivery. It is particularly relevant in situations where companies are outsourcing their marketing functions or establishing formal relationships with marketing service providers. The document addresses the specific requirements of Saudi Arabian law, including compliance with Sharia principles and local regulations governing marketing activities, data protection, and digital communications. It includes comprehensive service level metrics, performance standards, reporting requirements, and remedial measures, making it suitable for both traditional and digital marketing services. This agreement type is essential for organizations seeking to establish clear, measurable standards for marketing service delivery while ensuring compliance with local legal and cultural requirements.

1. Parties: Identification of the service provider and client, including their full legal names, registration numbers, and registered addresses

2. Background: Context of the agreement and brief description of the parties' business relationship

3. Definitions: Detailed definitions of technical terms, service metrics, and key concepts used throughout the agreement

4. Scope of Services: Detailed description of the marketing services to be provided, including channels, campaigns, and deliverables

5. Service Levels: Specific, measurable performance targets and quality standards for each service

6. Performance Monitoring: Methods and frequency of measuring and reporting service level performance

7. Reporting Requirements: Details of required reports, their frequency, format, and delivery method

8. Response Times: Agreed timeframes for different types of services and responses to client requests

9. Client Obligations: Responsibilities and obligations of the client, including providing necessary information and approvals

10. Service Provider Obligations: Key responsibilities and commitments of the service provider

11. Compliance Requirements: Obligations to comply with Saudi laws, regulations, and Sharia principles in marketing activities

12. Data Protection and Privacy: Requirements for handling personal data in accordance with Saudi data protection laws

13. Service Credits and Penalties: Consequences of failing to meet service levels, including calculation of penalties

14. Term and Termination: Duration of the agreement and conditions for termination

15. Dispute Resolution: Process for resolving disagreements, including Saudi law jurisdiction requirements