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Cloud Managed Services Agreement
"I need a Cloud Managed Services Agreement for our Singapore-based fintech startup that will be using AWS managed services, with particular emphasis on data protection compliance and strict SLAs, planned to commence from March 2025."
1. Parties: Identification of contracting parties including full legal names, registration details, and addresses
2. Background: Context of the agreement and brief description of the parties' intentions
3. Definitions: Key terms used tHRoughout the agreement defined for clarity and consistency
4. Services: Detailed description of cloud managed services to be provided
5. Service Levels: Performance metrics, availability commitments, and response times
6. Data Protection and Security: Obligations regarding data security, privacy, and compliance with PDPA
7. Fees and Payment: Pricing structure, payment terms, and billing procedures
8. Term and Termination: Duration of agreement and circumstances for termination
9. Liability and Indemnification: Allocation of risks and responsibilities between parties
10. General Provisions: Standard legal clauses including governing law, notices, and amendments
1. Disaster Recovery: Business continuity procedures and commitments for service restoration in case of disruption
2. Professional Services: Additional implementation, consulting, or support services beyond standard managed services
3. Change Management: Procedures and processes for implementing service modifications and updates
4. Compliance Requirements: Industry-specific regulatory obligations and compliance procedures
1. Service Description Schedule: Detailed technical specifications and scope of services
2. Service Level Agreement: Detailed performance metrics, measurement methods, and service credit remedies
3. Pricing Schedule: Detailed fee structure, payment terms, and pricing mechanisms
4. Data Processing Agreement: Detailed data handling procedures and compliance requirements under PDPA
5. Security Requirements: Technical and organizational security measures and compliance standards
6. Exit Plan: Procedures and requirements for service transition upon agreement termination
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