The Cloud Managed Services Agreement is essential for organizations in Singapore seeking to formalize their relationship with cloud service providers. This agreement is particularly relevant given Singapore's strict regulatory environment, especially concerning data protection under the PDPA and cybersecurity requirements. The document covers critical aspects such as service delivery, performance metrics, security measures, data handling, and compliance with local regulations. It's designed to protect both service providers and customers while ensuring alignment with Singapore's legal framework and industry standards.
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Key Requirements PROMPT example:
Cloud Managed Services Agreement
"I need a Cloud Managed Services Agreement for our Singapore-based fintech startup that will be using AWS managed services, with particular emphasis on data protection compliance and strict SLAs, planned to commence from March 2025."
1. Parties: Identification of contracting parties including full legal names, registration details, and addresses
2. Background: Context of the agreement and brief description of the parties' intentions
3. Definitions: Key terms used tHRoughout the agreement defined for clarity and consistency
4. Services: Detailed description of cloud managed services to be provided
5. Service Levels: Performance metrics, availability commitments, and response times
6. Data Protection and Security: Obligations regarding data security, privacy, and compliance with PDPA
7. Fees and Payment: Pricing structure, payment terms, and billing procedures
8. Term and Termination: Duration of agreement and circumstances for termination
9. Liability and Indemnification: Allocation of risks and responsibilities between parties
10. General Provisions: Standard legal clauses including governing law, notices, and amendments
1. Disaster Recovery: Business continuity procedures and commitments for service restoration in case of disruption
2. Professional Services: Additional implementation, consulting, or support services beyond standard managed services
3. Change Management: Procedures and processes for implementing service modifications and updates
4. Compliance Requirements: Industry-specific regulatory obligations and compliance procedures
1. Service Description Schedule: Detailed technical specifications and scope of services
2. Service Level Agreement: Detailed performance metrics, measurement methods, and service credit remedies
3. Pricing Schedule: Detailed fee structure, payment terms, and pricing mechanisms
4. Data Processing Agreement: Detailed data handling procedures and compliance requirements under PDPA
5. Security Requirements: Technical and organizational security measures and compliance standards
6. Exit Plan: Procedures and requirements for service transition upon agreement termination
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