The Cloud Subscription Agreement is essential for organizations in Singapore seeking to formalize their cloud computing arrangements. This document is particularly crucial given Singapore's stringent data protection requirements and its position as a major technology hub in Asia. The agreement covers critical aspects such as service levels, data security, compliance with PDPA and MTCS standards, and operational procedures. It's designed to protect both service providers and subscribers while ensuring adherence to Singapore's regulatory framework for cloud services.
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Key Requirements PROMPT example:
Cloud Subscription Agreement
"Need a Cloud Subscription Agreement for our Singapore-based fintech startup that will be using AWS cloud services, with specific emphasis on data protection compliance and financial services regulations, to be effective from March 2025."
1. Parties: Identification of the cloud service provider and subscriber, including registered addresses and company details
2. Background: Context of the agreement and brief description of the cloud services being provided
3. Definitions: Key terms used tHRoughout the agreement including technical terminology
4. Services Description: Detailed description of cloud services, features, and specifications
5. Service Levels: Performance metrics, availability commitments, and remedies for failure
6. Fees and Payment: Pricing, payment terms, billing cycles, and late payment consequences
7. Data Protection and Security: PDPA compliance measures, security standards, and data handling procedures
8. Term and Termination: Duration, renewal terms, and termination rights
1. Professional Services: Additional implementation or consulting services - use when additional services beyond standard cloud offering are provided
2. Disaster Recovery: Specific disaster recovery procedures and commitments - include for enterprise clients or critical systems
3. Change Control: Procedures for implementing changes to services - recommended for complex enterprise implementations
1. Service Level Agreement: Detailed metrics and performance standards
2. Security Requirements: Technical security specifications and compliance requirements
3. Pricing Schedule: Detailed pricing structure and optional services
4. Data Processing Agreement: Detailed terms for processing personal data under PDPA
5. Acceptable Use Policy: Rules and restrictions for service usage
6. Support Services Description: Support levels, response times, and escalation procedures
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