The Social Media Management Contract is essential for businesses operating in Singapore's digital landscape who wish to outsource their social media presence management. This contract type provides a comprehensive framework for the relationship between social media service providers and their clients, ensuring compliance with Singapore's strict digital communication laws, including PDPA and POFMA. It covers crucial aspects such as content ownership, posting schedules, performance metrics, crisis management protocols, and data protection requirements. The document is particularly relevant given Singapore's highly regulated digital environment and the increasing importance of professional social media management in business operations.
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1. Parties: Identifies contracting parties including legal names, addresses, and company registration details
2. Background: Context of the agreement and brief description of services to be provided
3. Definitions: Key terms used throughout the agreement
4. Scope of Services: Detailed description of social media management services to be provided
5. Term and Termination: Duration of agreement and termination conditions
6. Fees and Payment: Compensation structure, payment terms, and expenses
7. Data Protection and Privacy: PDPA compliance requirements and data handling procedures
8. Intellectual Property Rights: Ownership of content and IP transfer provisions
9. Confidentiality: Protection of confidential information
10. Governing Law: Singapore law governance and jurisdiction
1. Service Level Agreement: Specific performance metrics and response times for larger contracts or when specific performance standards are crucial
2. Crisis Management: Procedures for handling social media crises, recommended for high-profile clients or sensitive industries
3. Personnel: Key personnel assignments and requirements when specific team members are crucial to service delivery
4. Insurance: Required insurance coverage for high-value contracts or high-risk activities
5. Non-Competition: Restrictions on working with competitors when protecting competitive advantage is important
1. Schedule 1: Service Specifications: Detailed breakdown of services, platforms, and posting frequencies
2. Schedule 2: Fee Schedule: Detailed pricing structure and payment milestones
3. Schedule 3: Brand Guidelines: Client's branding requirements and style guide
4. Schedule 4: Content Approval Process: Workflow for content approval and posting
5. Schedule 5: Platform-Specific Guidelines: Requirements for each social media platform
6. Appendix A: Key Performance Indicators: Metrics for measuring success and reporting requirements
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