This Key Holding Agreement is designed for use in the Australian market where professional key holding services are essential for commercial property management and security. The agreement is particularly relevant when property owners or managers need to outsource the secure storage and management of property keys to licensed security providers. It addresses requirements under Australian security industry regulations, including the Security Industry Act 2003 and state-specific licensing requirements. The document includes comprehensive provisions for key storage, access protocols, emergency response, liability allocation, and service level commitments. It is structured to comply with Australian privacy laws and consumer protection regulations while providing flexibility for various property types and security needs.
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1. Parties: Identification of the key holding service provider and the client
2. Background: Context of the agreement and general purpose of the key holding arrangement
3. Definitions: Definitions of key terms used throughout the agreement
4. Services: Detailed description of key holding services, including storage, access, and response times
5. Security Protocols: Procedures for key storage, handling, and access management
6. Service Provider Obligations: Responsibilities of the key holding company including security measures and response procedures
7. Client Obligations: Client responsibilities including information provision and access authorization
8. Fees and Payment: Service fees, payment terms, and additional charges
9. Liability and Insurance: Liability limitations, indemnities, and insurance requirements
10. Confidentiality: Obligations regarding confidential information and data protection
11. Term and Termination: Duration of agreement and termination provisions
12. General Provisions: Standard legal provisions including governing law, notices, and assignment
1. Emergency Response Procedures: Specific procedures for emergency situations - included when emergency response is part of the service
2. Alarm Response: Procedures for alarm response services - included when alarm response is combined with key holding
3. Multiple Site Provisions: Additional terms for clients with multiple properties - included for clients with multiple locations
4. Sub-contractor Terms: Terms governing use of sub-contractors - included when service provider uses sub-contractors
5. Electronic Access Systems: Terms for managing electronic access codes or cards - included when electronic access systems are involved
6. Special Access Requirements: Terms for special access timing or procedures - included for properties with unique access needs
1. Schedule 1 - Property Details: List of properties covered and their specific access details
2. Schedule 2 - Authorized Persons: List of persons authorized to request keys or access
3. Schedule 3 - Fee Schedule: Detailed breakdown of all fees and charges
4. Schedule 4 - Service Level Agreement: Specific response times and service levels
5. Schedule 5 - Operating Procedures: Detailed operational procedures for key handling and access
6. Appendix A - Key Register: Register of all keys held and their identification codes
7. Appendix B - Emergency Contacts: List of emergency contacts for both parties
Authors
Relevant legal definitions
Clauses
Relevant Industries
Commercial Real Estate
Retail
Industrial
Office Buildings
Healthcare
Education
Logistics
Manufacturing
Hospitality
Data Centers
Banking and Financial Services
Government Facilities
Relevant Teams
Facilities Management
Security Operations
Property Management
Risk and Compliance
Operations
Maintenance
Legal
Procurement
Health and Safety
Emergency Response
Relevant Roles
Facilities Manager
Security Operations Manager
Property Manager
Building Manager
Operations Director
Risk Manager
Security Services Coordinator
Maintenance Manager
Chief Security Officer
Estate Manager
Compliance Officer
Contract Manager
Health and Safety Manager
Regional Property Director
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