The Shared Services Agreement is essential for organizations in Canada seeking to establish efficient and cost-effective operational structures through shared resources and services. This document type is commonly used when companies want to centralize certain functions such as IT, HR, accounting, or administrative services across multiple business units or between separate entities. The agreement must comply with Canadian federal laws including PIPEDA for data protection, as well as relevant provincial legislation depending on the jurisdiction of the parties involved. It typically includes detailed service descriptions, performance metrics, pricing mechanisms, and governance frameworks. The document is particularly valuable for corporate groups, business partnerships, or independent entities looking to achieve economies of scale while maintaining clear accountability and service standards.
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1. Parties: Identification of the service provider and service recipient(s), including full legal names and addresses
2. Background: Context of the agreement, relationship between parties, and purpose of the shared services arrangement
3. Definitions: Defined terms used throughout the agreement for clarity and consistency
4. Services: Overview of services to be provided, with reference to detailed service descriptions in schedules
5. Service Levels: Performance standards, KPIs, and measurement criteria
6. Charges and Payment: Fee structure, payment terms, expenses, and invoicing procedures
7. Term and Termination: Duration of agreement, renewal provisions, and termination rights
8. Service Provider Obligations: Key responsibilities and commitments of the service provider
9. Service Recipient Obligations: Requirements and responsibilities of the service recipient
10. Governance: Management structure, reporting requirements, and decision-making processes
11. Data Protection and Privacy: Obligations regarding data handling, privacy compliance, and security measures
12. Confidentiality: Protection of confidential information and trade secrets
13. Intellectual Property: Ownership and usage rights of IP created or used in service delivery
14. Liability and Indemnification: Risk allocation, limitation of liability, and indemnification provisions
15. Force Majeure: Provisions for unforeseen circumstances affecting service delivery
16. General Provisions: Standard legal clauses including notices, assignment, and governing law
1. Change Management: Procedures for implementing changes to services or terms, used when frequent modifications are expected
2. Disaster Recovery: Business continuity and disaster recovery procedures, essential for critical services
3. Staff Transfer: Terms governing the transfer of employees between parties, needed if staff will transfer as part of the arrangement
4. Security Requirements: Detailed security protocols and requirements, important for services involving sensitive data or systems
5. Transition Services: Provisions for service transition at start and end of the agreement, useful for complex service arrangements
6. Regulatory Compliance: Specific compliance obligations, needed for regulated industries
7. Multi-Party Provisions: Additional terms for agreements involving multiple service recipients
8. Step-In Rights: Rights to take over services in critical situations, important for essential services
1. Schedule A - Service Descriptions: Detailed descriptions of each service to be provided
2. Schedule B - Service Levels: Detailed service level requirements, measurement methods, and remedies
3. Schedule C - Charges: Detailed fee structure, rate cards, and pricing mechanisms
4. Schedule D - Key Personnel: Identification of key staff and their roles
5. Schedule E - Governance Procedures: Detailed procedures for service management and oversight
6. Schedule F - Technical Requirements: Technical specifications and requirements for service delivery
7. Schedule G - Security Requirements: Detailed security protocols and standards
8. Schedule H - Form of Reports: Ƶ and requirements for regular reporting
9. Appendix 1 - Transition Plan: Detailed plan for service implementation or transition
10. Appendix 2 - Business Continuity Plan: Detailed procedures for maintaining service continuity
Authors
Relevant legal definitions
Clauses
Relevant Industries
Financial Services
Healthcare
Technology
Manufacturing
Professional Services
Retail
Energy
Telecommunications
Real Estate
Education
Government and Public Sector
Transportation and Logistics
Relevant Teams
Legal
Operations
Finance
Procurement
Information Technology
Human Resources
Compliance
Risk Management
Project Management
Service Delivery
Business Development
Strategy
Relevant Roles
Chief Operating Officer
Head of Shared Services
Legal Counsel
Operations Director
Service Delivery Manager
Procurement Manager
Contract Manager
Chief Financial Officer
Business Unit Director
Compliance Officer
Risk Manager
Project Manager
Chief Information Officer
HR Director
Finance Director
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