The Cloud Storage SLA is essential for organizations seeking to formalize their cloud storage service arrangements under German law. This document is typically used when establishing or updating cloud storage services that handle business-critical data and require clear performance guarantees. It addresses key aspects including service availability, data protection, security measures, and support levels, while ensuring compliance with German and EU regulations such as GDPR, BDSG, and IT-Sicherheitsgesetz. The agreement is particularly crucial given Germany's strict data protection and IT security requirements, making it suitable for both domestic and international operations with German operations or customers. The Cloud Storage SLA serves as a legally binding commitment between the service provider and customer, offering clear metrics for service delivery and remedies for non-performance.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Your data doesn't train Genie's AI
You keep IP ownership of your docs
1. Parties: Identification of the cloud service provider and customer, including legal entity details and registered addresses
2. Background: Context of the agreement and brief description of the cloud storage service being provided
3. Definitions: Definitions of technical and legal terms used throughout the agreement
4. Service Description: Detailed description of the cloud storage services, including storage capacity, features, and technical specifications
5. Service Level Commitments: Specific performance metrics, including availability, response times, and reliability guarantees
6. Data Protection and Security: Compliance with GDPR and BDSG requirements, security measures, and data handling procedures
7. Customer Obligations: Customer responsibilities, acceptable use policies, and compliance requirements
8. Support and Maintenance: Description of support services, maintenance windows, and incident response procedures
9. Fees and Payment: Pricing structure, payment terms, and billing procedures
10. Term and Termination: Duration of agreement, renewal terms, and termination conditions
11. Liability and Indemnification: Limitation of liability, warranty terms, and indemnification provisions compliant with German law
12. Force Majeure: Circumstances excusing performance under German law
13. General Provisions: Standard legal provisions including governing law, jurisdiction, and dispute resolution
1. Business Continuity and Disaster Recovery: Required for enterprise-level agreements or when handling critical data
2. Data Migration Services: Include when offering data migration from existing systems
3. Multi-tenant Architecture: Required when service is provided in a shared infrastructure environment
4. Compliance with Industry Standards: Include for specific sectors like healthcare or finance
5. Sub-processors: Required when using third-party service providers or data processors
6. Custom Service Levels: Include for enterprise customers requiring specific performance metrics
7. Professional Services: Include when offering additional implementation or consulting services
1. Schedule 1 - Service Level Metrics: Detailed technical specifications of service levels, measurement methods, and reporting
2. Schedule 2 - Pricing and Payment Terms: Detailed fee structure, payment schedules, and pricing tiers
3. Schedule 3 - Technical Support Services: Support level details, response times, and escalation procedures
4. Schedule 4 - Security Requirements: Detailed security measures, protocols, and compliance requirements
5. Schedule 5 - Data Processing Agreement: GDPR-compliant data processing terms and procedures
6. Schedule 6 - Acceptable Use Policy: Detailed rules and restrictions for service usage
7. Appendix A - Technical Infrastructure: Description of technical infrastructure and system architecture
8. Appendix B - Emergency Contacts: List of emergency contacts and escalation procedures
Find the exact document you need
Performance Level Agreement
A German law-governed agreement establishing measurable performance standards for service delivery, including metrics, monitoring, and consequences for non-performance.
Download
SLA Document
A German law-governed Service Level Agreement defining service standards, performance metrics, and remedies, compliant with German contract law and EU regulations.
Download
Task SLA
A German law-governed agreement defining performance metrics and service standards for specific tasks, including service levels, measurement criteria, and remedies for non-performance.
Download
Software As A Service SLA
German law-governed SaaS Service Level Agreement defining performance standards, support commitments, and compliance requirements for cloud software services.
Download
SLA Warehouse
A German law-governed Service Level Agreement defining performance metrics and operational standards for warehouse services.
Download
SLA Training
German law-governed Service Level Agreement for training services, establishing quality standards and performance metrics for professional training delivery.
Download
SLA Time For Incidents
A German law-governed Service Level Agreement defining incident response time commitments and resolution procedures for service delivery.
Download
SLA Tier 3
German law-governed Tier 3 SLA template establishing terms and metrics for high-availability (99.982%) IT services with comprehensive performance and support specifications.
Download
SLA Storage
German law-governed Storage Service Level Agreement defining performance metrics, security requirements, and compliance standards for data storage services.
Download
SLA Server Uptime
A German law-governed Service Level Agreement defining server uptime commitments, measurement methods, and remedies for service interruptions.
Download
SLA Product Management
A German law-governed Service Level Agreement defining performance standards and metrics for product management services, ensuring compliance with German and EU regulations.
Download
SLA Management Process
A German law-compliant framework for managing Service Level Agreements, defining processes for monitoring, reporting, and maintaining service quality standards.
Download
SLA Level 1
A German law-governed Service Level Agreement (SLA) Level 1 establishing basic service delivery standards and performance metrics between provider and customer.
Download
SLA In System Design
German law-compliant Service Level Agreement defining performance metrics and standards for system design services, incorporating GDPR and German IT security requirements.
Download
SLA Employee
A German law-compliant Service Level Agreement for employees that defines performance standards and working conditions while adhering to German labor regulations.
Download
SLA Database
German law-governed database Service Level Agreement establishing terms, conditions, and service levels for database management services.
Download
SLA Audit
A German law-governed document establishing the framework for conducting Service Level Agreement audits, ensuring regulatory compliance and defining audit procedures.
Download
SLA Asset Management
German law-governed Service Level Agreement for Asset Management services, establishing performance standards and regulatory compliance requirements.
Download
SLA Account Management
A German-law governed Service Level Agreement defining performance metrics and standards for account management services, incorporating GDPR compliance and German commercial law requirements.
Download
SLA 99.999 Downtime
German law-governed SLA guaranteeing 99.999% service availability, suitable for mission-critical operations requiring near-zero downtime.
Download
SLA 8x5
German law-compliant Service Level Agreement template for 8x5 business hours support services with defined performance metrics and remedies.
Download
Shipping SLA
German law-governed service level agreement defining shipping service standards, performance metrics, and operational requirements.
Download
Latency SLA
German law-governed Latency SLA defining service response time commitments, measurement methods, and remedies for breach of latency thresholds.
Download
Guaranteed SLA
A German law-governed Guaranteed Service Level Agreement defining binding service commitments and remedies for service delivery.
Download
Service Level Agreement In Crm
German law-governed Service Level Agreement specifying performance standards and obligations for CRM service delivery, incorporating GDPR compliance and German legal requirements.
Download
Service Level Agreement Graphic Design
A German law-governed agreement defining quality standards, deliverables, and performance metrics for graphic design services.
Download
Security Level Agreement
A German law-governed agreement defining security requirements, standards, and service levels between parties, incorporating compliance with German federal regulations and EU requirements.
Download
Quality SLA
German law-governed Service Level Agreement defining quality standards, KPIs, and remedies for service delivery.
Download
Procurement SLA
German law-compliant procurement service level agreement template defining service standards and performance metrics for supplier relationships.
Download
Premium SLA
German law Premium Service Level Agreement establishing enhanced service standards and support commitments with comprehensive performance metrics and GDPR compliance.
Download
Performance SLA
German law-compliant Service Level Agreement template defining performance standards, metrics, and remedies for service delivery relationships.
Download
Outside SLA
German law service agreement explicitly excluding service level commitments while establishing basic service delivery parameters.
Download
Office SLA
German law-compliant Service Level Agreement template for office services provision, incorporating BGB requirements and workplace regulations.
Download
Monthly SLA
A German law-governed monthly Service Level Agreement defining service standards, metrics, and remedies for technical service delivery.
Download
Finance SLA
A German law-governed Financial Service Level Agreement defining performance metrics and standards for financial service delivery, compliant with German banking regulations.
Download
Email SLA
German-law governed Service Level Agreement specifying performance metrics and operational requirements for email system services.
Download
Easy SLA
A streamlined Service Level Agreement under German law defining essential service metrics and obligations between provider and customer.
Download
Downtime SLA
German law-governed Service Level Agreement specifying downtime commitments, measurements, and compensation mechanisms for service availability.
Download
Development SLA
A German law-governed service level agreement for software development services, establishing performance metrics and quality standards.
Download
Demo SLA
German law-compliant Service Level Agreement template defining service standards and performance metrics between providers and customers.
Download
ұԾ’s Security Promise
Genie is the safest place to draft. Here’s how we prioritise your privacy and security.
Your documents are private:
We do not train on your data; ұԾ’s AI improves independently
All data stored on Genie is private to your organisation
Your documents are protected:
Your documents are protected by ultra-secure 256-bit encryption
We are ISO27001 certified, so your data is secure
Organizational security:
You retain IP ownership of your documents and their information
You have full control over your data and who gets to see it
.png)