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Consumer Rights Act 2015: Primary legislation governing consumer rights for goods and services, including quality standards, fitness for purpose, and available remedies for consumers. Essential for complaints involving product or service quality.

Consumer Protection from Unfair Trading Regulations 2008: Regulations protecting consumers from misleading actions, omissions, and aggressive commercial practices by businesses. Relevant for complaints about misleading business conduct.

Data Protection Act 2018 and UK GDPR: Legislation governing the handling of personal data and ensuring compliance with data protection principles. Crucial for complaints involving personal information handling.

Supply of Goods and Services Act 1982: Legislation covering implied terms in contracts for services, particularly relevant for complaints about service quality and performance standards.

Equality Act 2010: Comprehensive legislation protecting against discrimination based on protected characteristics. Essential for complaints involving unfair treatment or discrimination.

Financial Services and Markets Act 2000: Regulatory framework for financial services, including complaint handling requirements for financial institutions and consumer protection measures.

Alternative Dispute Resolution Regulations 2015: Regulations governing alternative dispute resolution procedures and consumer rights regarding dispute resolution mechanisms.

Defamation Act 2013: Legislation governing defamatory statements, important to consider when drafting complaint letters to avoid potential legal issues.