Document background
A Letter of Complaint of Poor Service is a formal document used when standard customer service channels have failed to resolve an issue satisfactorily. It is particularly relevant under English and Welsh law, where consumers have specific rights under the Consumer Rights Act 2015 and related legislation. The letter should detail the service received, how it fell short of reasonable expectations, any resulting losses or inconvenience, and the desired resolution. This document often serves as a crucial step before considering legal action or alternative dispute resolution, and may be required evidence if the matter proceeds to court or an ombudsman.
