The Employer Response To Grievance Letter Template is a crucial document used when responding to formal workplace grievances in England and Wales. It should be used after receiving a formal grievance and conducting an appropriate investigation. The template ensures compliance with the Employment Rights Act 1996 and ACAS Code of Practice, protecting both employer and employee interests. It provides a structured format for addressing each point raised in the grievance, documenting the investigation process, and communicating decisions clearly. This formal response helps prevent escalation to employment tribunals and maintains proper documentation of the grievance process.
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1. Letter Header: Company details, date, recipient details
2. Acknowledgment: Confirmation of receiving the grievance and when it was received
3. Summary of Grievance: Clear outline of the complaints raised
4. Investigation Process: Description of steps taken to investigate the grievance
5. Findings: Detailed response to each point raised in the grievance
6. Decision: Clear statement of whether grievance is upheld, partially upheld, or rejected
7. Appeal Rights: Information about the right to appeal and process
1. Actions to be Taken: Where grievance is upheld, outline of remedial actions - use when grievance is fully or partially upheld
2. Support Services: Information about employee assistance programs or counselling - use when grievance involves personal welfare issues
3. Return to Work Plan: Steps for reintegration if employee has been absent - use when employee has been away from workplace during process
1. Investigation Notes: Copies of witness statements and investigation meeting notes
2. Relevant Policies: Copies of company policies referenced in response
3. Supporting Evidence: Any documentary evidence relied upon in reaching decision
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