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1. Transition Services: Procedures for service transition if this is a new service or provider

2. Third Party Providers: Include when subcontractors or third-party services are involved

3. Service Credits: Financial penalties or credits for missing service levels, if applicable

4. Innovation and Continuous Improvement: Include when ongoing service improvement is a key requirement

5. Special Data Protection Requirements: Additional data protection clauses for handling sensitive data

6. Cloud Services: Specific provisions for cloud-based services if applicable

7. Exit Management: Detailed exit procedures for complex service arrangements

8. Regulatory Compliance: Industry-specific compliance requirements if applicable

1. Schedule 1 - Service Specifications: Detailed technical specifications of all services

2. Schedule 2 - Service Level Metrics: Detailed description of all service level metrics and measurement methods

3. Schedule 3 - Pricing and Charging: Detailed pricing structure, rates, and charging mechanisms

4. Schedule 4 - Service Management Procedures: Operational procedures for service delivery and management

5. Schedule 5 - Security Policy: Detailed security requirements and procedures

6. Schedule 6 - Business Continuity Plan: Detailed continuity and disaster recovery procedures

7. Schedule 7 - Key Personnel: Details of key personnel from both parties

8. Appendix A - Service Reports: ������Ƶ for service performance reports

9. Appendix B - Escalation Matrix: Contact details and escalation procedures

10. Appendix C - Technical Environment: Description of the technical environment and dependencies