The Order Acknowledgement Letter is a critical business document used in Indonesian commercial transactions to formally confirm the receipt and acceptance of a purchase order from a buyer. This document is typically issued after receiving a purchase order and before proceeding with order fulfillment, serving as a crucial link in the procurement process. It should be used whenever a business receives a formal purchase order and wishes to confirm its acceptance of the order terms. The document includes essential information such as order details, pricing, delivery terms, and any specific conditions, ensuring compliance with Indonesian commercial law, particularly the Civil Code (KUH Perdata) and Trade Law No. 7 of 2014. The Order Acknowledgement Letter helps prevent misunderstandings and provides documentary evidence of the agreed terms, which can be vital for both legal and operational purposes.
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1. Letter Date and Reference Number: Current date and unique reference number for the order acknowledgement
2. Recipient Details: Full name, title, and address of the person/company who submitted the purchase order
3. Order Reference: Clear reference to the original purchase order number and date
4. Confirmation Statement: Clear statement acknowledging receipt and acceptance of the order
5. Order Details Summary: Key details including products/services ordered, quantities, and agreed prices
6. Delivery Information: Confirmed delivery date, location, and any specific delivery instructions
7. Payment Terms: Confirmation of agreed payment terms and conditions
8. Contact Information: Details of the person handling the order for any queries
9. Closing and Signature: Professional closing, name and signature of authorized representative
1. Special Instructions: Include when there are specific handling, packaging, or other special requirements
2. Terms and Conditions Reference: Include when referencing standard terms and conditions that apply to the order
3. Order Changes: Include when acknowledging any modifications from the original purchase order
4. Quality Certifications: Include when specific quality standards or certifications are relevant to the order
5. Currency Information: Include for international orders or when dealing with multiple currencies
1. Detailed Product Specifications: Technical specifications, drawings, or detailed product descriptions when required
2. Price Breakdown: Detailed breakdown of prices, especially for complex orders with multiple items
3. Delivery Schedule: Detailed delivery schedule for orders with multiple shipment dates or locations
4. Standard Terms and Conditions: Company's standard terms and conditions if referenced in the main letter
Relevant legal definitions
Clauses
Relevant Industries
Manufacturing
Retail
Wholesale Trade
Construction
Technology
Industrial Supplies
Consumer Goods
Automotive
Electronics
Food and Beverage
Textiles
Agriculture
Mining
Pharmaceuticals
Chemicals
Relevant Teams
Procurement
Sales
Supply Chain
Operations
Commercial
Order Processing
Customer Service
Legal
Administration
Logistics
Relevant Roles
Procurement Manager
Sales Manager
Supply Chain Manager
Purchase Officer
Sales Administrator
Contract Administrator
Business Development Manager
Operations Manager
Commercial Manager
Order Processing Specialist
Account Manager
Logistics Coordinator
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