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1. Data Protection and Privacy: Required when personal or sensitive data processing is involved

2. Disaster Recovery: Needed for critical services requiring business continuity planning

3. Intellectual Property Rights: Important when service involves creation or use of intellectual property

4. Security Requirements: Necessary for services involving sensitive systems or data

5. Transition Services: Required for complex services requiring handover periods

6. Regulatory Compliance: Required for regulated industries or services

7. Sub-contracting: Needed when service provider may use third-party suppliers

8. Insurance: Important for high-risk services or regulatory requirements

9. Change Management: Required for services likely to evolve over time

1. Schedule 1 - Service Level Specifications: Detailed technical specifications of service levels and metrics

2. Schedule 2 - Pricing and Service Credits: Detailed pricing structure and service credit calculations

3. Schedule 3 - Support Procedures: Detailed support processes, contacts, and escalation procedures

4. Schedule 4 - Service Reports: ������Ƶ and specifications for service performance reports

5. Schedule 5 - Technical Requirements: Detailed technical specifications and requirements

6. Appendix A - Contact Details: Key personnel and contact information for both parties

7. Appendix B - Service Locations: List of locations where services will be provided or accessed

8. Appendix C - Acceptance Testing: Procedures and criteria for service acceptance testing