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1. Data Protection and Privacy: Required when services involve processing personal data or sensitive information

2. Disaster Recovery: Include when service continuity is critical and specific recovery requirements exist

3. Security Requirements: Needed for services involving IT systems or sensitive data

4. Change Management: Include when service modifications need formal processes and approvals

5. Subcontractors: Required when provider may use third-party service providers

6. Insurance Requirements: Include for high-risk services or when specific insurance coverage is needed

7. Intellectual Property Rights: Required when services involve creation or use of intellectual property

8. Exit Management: Include for complex services requiring detailed transition arrangements

1. Schedule 1 - Service Level Specifications: Detailed technical specifications of service levels and measurement criteria

2. Schedule 2 - Pricing and Service Credits: Detailed pricing structure and service credit calculations

3. Schedule 3 - Support Procedures: Detailed support processes, escalation procedures, and contact information

4. Schedule 4 - Technical Requirements: Technical specifications and requirements for service delivery

5. Schedule 5 - Service Reports: ������Ƶ and specifications for service performance reports

6. Appendix A - Incident Priority Definitions: Definitions and criteria for different incident priority levels

7. Appendix B - Contact Matrix: Key contacts and escalation paths for both parties

8. Appendix C - Change Request Form: Standard form for requesting and documenting service changes