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1. Change Control: For services requiring formal change management processes

2. Disaster Recovery: For critical services requiring business continuity planning

3. Security Requirements: For services involving sensitive data or systems access

4. Compliance with Industry Standards: For regulated industries or specific technical standards

5. Personnel Requirements: When specific qualifications or security clearances are needed

6. Insurance: When specific insurance coverage is required beyond standard provisions

7. Anti-Bribery and Corruption: For high-value contracts or government-related services

8. Environmental Compliance: For services with environmental impact considerations

9. Subcontracting: When subcontracting needs to be specifically regulated

10. Export Control: For services involving international data or technology transfer

1. Schedule 1 - Service Description: Detailed description of services, deliverables, and technical requirements

2. Schedule 2 - Service Levels and KPIs: Specific performance metrics, measurement methods, and reporting requirements

3. Schedule 3 - Charges and Payment: Detailed fee structure, rates, and payment terms

4. Schedule 4 - Change Control Procedure: Process for requesting and implementing changes to services

5. Schedule 5 - Security Policies: Detailed security requirements and compliance procedures

6. Schedule 6 - Data Processing Agreement: Specific terms for personal data handling and PDPA compliance

7. Schedule 7 - Business Continuity Plan: Disaster recovery and service continuity procedures

8. Schedule 8 - Key Personnel: List of key staff and their roles/responsibilities

9. Appendix A - Contact Details: Key contacts and escalation matrix for both parties

10. Appendix B - Required Insurance Coverage: Specific insurance types and coverage levels required