The Service Level Agreement For Schools is a specialized contract template designed for use in the Philippine education sector when establishing formal service arrangements between educational institutions and service providers. This document is essential when schools require external services such as IT support, facility management, educational technology, or specialized academic services. It ensures compliance with Philippine education laws, including DepEd regulations, the Enhanced Basic Education Act, and the Data Privacy Act. The agreement details service specifications, performance metrics, accountability measures, and remediation procedures, while incorporating specific requirements for educational institutions such as academic calendar considerations and student data protection. It's particularly relevant given the increasing digitalization of education and the need for clear service standards in school operations.
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1. Parties: Identification of the service provider and the educational institution
2. Background: Context of the agreement and brief description of the services to be provided
3. Definitions: Definitions of key terms used throughout the agreement
4. Service Description: Detailed outline of services to be provided, including scope and limitations
5. Service Level Requirements: Specific performance metrics, availability requirements, and quality standards
6. Response and Resolution Times: Timeframes for addressing service issues and incidents
7. Performance Monitoring: Methods and frequency of service performance measurement and reporting
8. Data Protection and Security: Compliance with Data Privacy Act and security measures for protecting school data
9. Support Services: Details of technical support, maintenance, and help desk services
10. Fees and Payment Terms: Pricing structure, payment schedule, and billing procedures
11. Term and Termination: Duration of agreement, renewal terms, and termination conditions
12. Dispute Resolution: Procedures for handling disagreements and escalation processes
13. General Provisions: Standard legal clauses including governing law, amendments, and notices
1. Change Management: Procedures for requesting and implementing service changes - include if services may need significant modifications
2. Disaster Recovery: Business continuity and disaster recovery procedures - include for critical technology services
3. Training and Support: Details of training provided to school staff - include if service requires user training
4. Third-Party Integration: Terms for integration with other school systems - include if service connects with other platforms
5. Student Data Management: Specific provisions for handling student data - include if service processes student information
6. Compliance with Educational Standards: Alignment with DepEd requirements - include if service directly impacts educational delivery
7. Service Credits: Compensation scheme for service level failures - include for high-value or critical services
1. Schedule A - Service Specifications: Detailed technical specifications of services
2. Schedule B - Service Level Metrics: Specific performance indicators and measurement criteria
3. Schedule C - Fee Schedule: Detailed breakdown of all fees and charges
4. Schedule D - Support Procedures: Detailed support processes and contact information
5. Schedule E - Data Processing Agreement: Specific terms for handling personal and sensitive data
6. Schedule F - Implementation Plan: Timeline and milestones for service implementation
7. Appendix 1 - Incident Response Plan: Procedures for handling service incidents and outages
8. Appendix 2 - Report 抖阴视频: Standard formats for performance and incident reporting
9. Appendix 3 - Compliance Certificates: Relevant regulatory compliance certificates and licenses
Relevant legal definitions
Clauses
Relevant Industries
Education
Educational Technology
Information Technology
Professional Services
Training and Development
Facilities Management
Data Management
Consulting Services
Relevant Teams
Legal
Operations
Information Technology
Procurement
Compliance
Finance
Academic Affairs
Quality Assurance
Facilities Management
Contract Administration
Data Protection
Risk Management
Relevant Roles
School Administrator
Principal
School Director
Operations Manager
IT Manager
Procurement Officer
Compliance Officer
Legal Counsel
Education Technology Director
Facilities Manager
Academic Director
Chief Financial Officer
Data Protection Officer
Quality Assurance Manager
Contract Manager
School Services Coordinator
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