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1. Disaster Recovery: Required when service continuity is critical, detailing backup and recovery procedures

2. Security Requirements: Needed when handling sensitive data or requiring specific security protocols

3. Staff Requirements: Include when specific staffing levels or qualifications are required

4. Quality Control: Additional section for specialized production requiring specific quality standards

5. Environmental Compliance: Required for production activities with environmental impact

6. Intellectual Property: Include when production involves creation or use of intellectual property

7. Equipment and Facilities: Needed when specific equipment or facilities are required for production

8. Training Requirements: Include when staff training or certification is necessary

1. Schedule A - Service Level Specifications: Detailed metrics and targets for each service level

2. Schedule B - Pricing and Payment Terms: Detailed breakdown of costs, fees, and payment structures

3. Schedule C - Production Specifications: Technical specifications and requirements for production

4. Schedule D - Performance Measurement Methodology: Detailed procedures for measuring and calculating KPIs

5. Schedule E - Reporting ������Ƶ: Standard formats for required reports and documentation

6. Schedule F - Escalation Matrix: Contact details and procedures for issue escalation

7. Appendix 1 - Quality Standards: Specific quality requirements and acceptance criteria

8. Appendix 2 - Operating Procedures: Detailed operational processes and procedures