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1. Personnel Requirements: Used when services involve deployment of personnel, including qualifications, replacement procedures, and conduct requirements

2. Service Levels: Include when specific performance metrics and standards need to be maintained

3. Security Requirements: Added when services involve access to sensitive systems or information

4. Business Continuity: Required for critical services needing disaster recovery and business continuity plans

5. Regulatory Compliance: Include for regulated industries or services subject to specific regulatory requirements

6. Insurance Requirements: Added when specific insurance coverage needs to be maintained

7. Transition Services: Include when complex service transition or exit management is required

8. Environmental Compliance: Used when services have environmental impact or sustainability requirements

9. Anti-Corruption Compliance: Added for high-value contracts or government-related services

1. Schedule A - Service Descriptions: Detailed descriptions of all services covered under the agreement

2. Schedule B - Pricing and Payment Terms: Detailed pricing structures, rates, and payment terms

3. Schedule C - Service Levels: Specific performance metrics, measurement methods, and remedies

4. Schedule D - Key Personnel: List of key personnel and their roles (if applicable)

5. Schedule E - Technical Requirements: Technical specifications and requirements for service delivery

6. Schedule F - Security Requirements: Detailed security protocols and requirements

7. Schedule G - Approved Subcontractors: List of approved subcontractors and their roles

8. Schedule H - Form of Service Order: Template for individual service orders

9. Appendix 1 - Change Control Procedure: Process for managing changes to services or agreement terms

10. Appendix 2 - Escalation Procedure: Process for escalating issues and disputes