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1. Change Management: Include when services may require significant modifications during the contract term

2. Disaster Recovery: Required for critical services or when handling sensitive data

3. Insurance Requirements: Include for high-risk or high-value services

4. Audit Rights: Include when compliance verification or performance monitoring is crucial

5. Service Credits Cap: Include when service credits system is complex or high-value

6. Transition Services: Include when service transition or exit requires significant planning

7. Subcontractors: Include when service provider may use third-party providers

8. Intellectual Property Rights: Include when services involve creation or licensing of IP

9. Environmental Requirements: Include for services with environmental impact or compliance requirements

1. Schedule 1 - Service Definitions: Detailed technical specifications of each service component

2. Schedule 2 - Service Level Metrics: Detailed metrics, calculation methods, and measurement periods

3. Schedule 3 - Fee Schedule: Detailed pricing, including any variable components and calculation methods

4. Schedule 4 - Service Credit Calculations: Formulas and examples for calculating service credits

5. Schedule 5 - Technical Requirements: Customer technical requirements and specifications

6. Schedule 6 - Contact Details and Escalation Procedures: Key contacts and escalation paths for both parties

7. Schedule 7 - Report ������Ƶ: ������Ƶ for regular service performance reports

8. Appendix A - Data Processing Agreement: Required when services involve personal data processing

9. Appendix B - Security Requirements: Detailed security protocols and requirements