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1. Parties: Identification of the service provider (warehouse operator) and the customer, including full legal names, registration numbers, and addresses
2. Background: Context of the agreement, brief description of the parties' business relationship and purpose of the warehouse services
3. Definitions: Detailed definitions of technical terms, service metrics, and key concepts used throughout the agreement
4. Services Overview: High-level description of the warehouse services to be provided, including storage, handling, and any value-added services
5. Service Levels: Detailed performance metrics, including receiving, putaway times, picking accuracy, inventory accuracy, and shipping timelines
6. Operating Procedures: Standard procedures for receiving, storage, handling, picking, packing, and shipping of goods
7. Hours of Operation: Agreed operating hours, holiday schedule, and procedures for extended hours requests
8. Security and Access: Security measures, access control procedures, and confidentiality requirements
9. Inventory Management: Inventory control procedures, counting methods, and reconciliation processes
10. Reporting Requirements: Required reports, reporting frequency, and communication protocols
11. Pricing and Payment: Fee structure, payment terms, and invoicing procedures
12. Liability and Insurance: Allocation of risk, required insurance coverage, and limitation of liability provisions
13. Term and Termination: Duration of agreement, renewal terms, and termination conditions
14. Governing Law: Specification of Austrian law as governing law and jurisdiction for disputes
1. Customs and Import/Export: Required when handling international goods, detailing customs procedures and documentation requirements
2. Temperature Control: Necessary for temperature-sensitive goods, specifying temperature ranges and monitoring procedures
3. Dangerous Goods Handling: Required when storing or handling hazardous materials, including safety procedures and compliance requirements
4. Value-Added Services: Details of additional services such as labeling, kitting, or quality control
5. IT Systems Integration: Specifications for integration between warehouse management systems and client systems
6. Disaster Recovery: Business continuity and disaster recovery procedures, recommended for high-value or critical storage
7. Environmental Controls: Required for goods needing specific environmental conditions beyond temperature
8. Staff Training Requirements: Specific training requirements for handling specialized products or equipment
1. Schedule 1: Service Level Metrics: Detailed KPIs, measurement methods, and performance targets
2. Schedule 2: Pricing Schedule: Detailed breakdown of all charges, including storage rates, handling fees, and special service charges
3. Schedule 3: Operating Procedures Manual: Detailed procedures for all warehouse operations and handling requirements
4. Schedule 4: Insurance Requirements: Specific insurance types and coverage levels required
5. Schedule 5: Reporting Ƶ: Standard formats for required operational and performance reports
6. Schedule 6: Contact Matrix: Key contacts and escalation procedures for both parties
7. Appendix A: Facility Specifications: Details of the warehouse facility, including layout, equipment, and capabilities
8. Appendix B: Systems Requirements: Technical specifications for IT systems and integration requirements
Logistics
Manufacturing
Retail
E-commerce
Pharmaceutical
Food and Beverage
Consumer Goods
Industrial Products
Automotive
Electronics
Fashion and Apparel
Legal
Operations
Supply Chain
Logistics
Procurement
Quality Assurance
Compliance
Finance
Risk Management
Facilities Management
Contract Management
Logistics Manager
Supply Chain Director
Warehouse Manager
Operations Director
Procurement Manager
Contract Manager
Facilities Manager
Distribution Center Manager
Supply Chain Analyst
Inventory Control Manager
Quality Assurance Manager
Compliance Officer
Legal Counsel
Commercial Director
Chief Operations Officer
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