The Agency SLA is essential for businesses operating in Austria through commercial agents who require structured performance monitoring and clear service standards. This document type combines traditional agency agreement elements with specific service level metrics, making it particularly valuable for companies expanding their market presence through agents while maintaining quality control. The agreement ensures compliance with Austrian legal requirements, including the Commercial Agency Act (Handelsvertretergesetz) and relevant EU regulations, while establishing clear performance expectations, reporting structures, and commission frameworks. It's typically used when a principal company needs to formalize both the agency relationship and specific service delivery standards with their commercial agents, providing mechanisms for performance measurement, issue resolution, and relationship management.
Your data doesn't train Genie's AI
You keep IP ownership of your information
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
OR
Let Ƶ's market-leading legal AI identify missing terms, unusual language, compliance issues and more - in just seconds.
1. Parties: Identification of the Principal and the Agent, including full legal names, registration details, and addresses
2. Background: Context of the agreement, including the Principal's business, the Agent's expertise, and the purpose of the arrangement
3. Definitions: Definitions of key terms used throughout the agreement, including technical terms, performance metrics, and legal concepts
4. Appointment and Scope: Formal appointment of the Agent, territory designation, and scope of authority
5. Agent's Rights and Obligations: Detailed description of the Agent's responsibilities, reporting requirements, and performance standards
6. Principal's Rights and Obligations: Principal's commitments, support provisions, and information sharing requirements
7. Service Levels: Specific performance metrics, KPIs, and measurement methodologies
8. Monitoring and Reporting: Procedures for monitoring service levels, reporting frequency, and review meetings
9. Commission and Payment Terms: Commission structure, calculation method, payment terms, and expenses policy
10. Term and Termination: Duration of the agreement, renewal terms, and termination provisions including notice periods
11. Confidentiality: Protection of confidential information and trade secrets
12. Data Protection: GDPR compliance measures and data handling procedures
13. Intellectual Property: Ownership and usage rights of IP, including marketing materials and customer data
14. Liability and Indemnification: Limitation of liability, indemnification obligations, and insurance requirements
15. Governing Law and Jurisdiction: Specification of Austrian law as governing law and jurisdiction for disputes
1. Non-Compete: Restrictions on competing activities during and after the agreement - optional based on business needs and enforceability under Austrian law
2. Customer Transition: Procedures for handling customer relationships upon termination - relevant for agents with direct customer relationships
3. Force Majeure: Provisions for handling unforeseeable circumstances - important for critical service relationships
4. Marketing and Branding: Guidelines for using Principal's branding and marketing materials - relevant for customer-facing agents
5. Training and Support: Details of training and support provided by Principal - important for complex products or services
6. Compliance Requirements: Specific regulatory compliance obligations - necessary for regulated industries
7. Dispute Resolution: Alternative dispute resolution procedures - optional alternative to court proceedings
1. Schedule 1 - Service Level Metrics: Detailed breakdown of performance metrics, targets, and measurement methodologies
2. Schedule 2 - Commission Structure: Detailed commission calculations, rates, and examples
3. Schedule 3 - Reporting Ƶ: Standard formats for performance reports and commission calculations
4. Schedule 4 - Territory Definition: Detailed description of geographical or customer segment boundaries
5. Schedule 5 - Technical Requirements: Technical specifications, systems access, and operational procedures
6. Schedule 6 - Escalation Procedures: Step-by-step procedures for handling service level failures and disputes
7. Schedule 7 - Data Processing Agreement: GDPR-compliant data processing terms and procedures
8. Appendix A - Contact Details: Key contact information for both parties including escalation contacts
9. Appendix B - Approved Marketing Materials: Pre-approved marketing materials and usage guidelines
Authors
Relevant legal definitions
Clauses
Relevant Industries
Manufacturing
Technology and Software
Financial Services
Professional Services
Telecommunications
Industrial Equipment
Healthcare
Consumer Goods
Logistics and Distribution
Real Estate
Relevant Teams
Legal
Sales
Operations
Compliance
Service Delivery
Business Development
Contract Management
Quality Assurance
Performance Management
Commercial Operations
Relevant Roles
Commercial Director
Sales Director
Business Development Manager
Legal Counsel
Compliance Manager
Operations Director
Service Delivery Manager
Contract Manager
Regional Sales Manager
Agency Relationship Manager
Performance Analytics Manager
Quality Assurance Manager
Find the exact document you need
Business Service Level Agreement
An Austrian-law governed agreement defining service levels, performance metrics, and delivery standards between business entities, compliant with Austrian commercial law and EU regulations.
find out more
Team Slas
An Austrian law-compliant Service Level Agreement template for managing team performance metrics and service standards.
find out more
SaaS SLA
An Austrian law-governed SLA for SaaS services defining service levels, performance metrics, and compliance requirements.
find out more
SLA Production Support
An Austrian law-governed Service Level Agreement defining terms and metrics for production support services, including response times and performance standards.
find out more
SLA Contract Management
An Austrian law-governed Service Level Agreement (SLA) Contract Management framework defining service delivery terms, performance metrics, and operational requirements between contracting parties.
find out more
SLA 999
Austrian law-compliant Service Level Agreement template defining service standards, performance metrics, and accountability measures.
find out more
SLA
An Austrian law-governed Service Level Agreement defining service standards, performance metrics, and remedies between service provider and customer.
find out more
Internal SLA
Austrian-law governed Internal Service Level Agreement defining service standards and performance metrics between internal departments.
find out more
99.99 SLA In Minutes
An Austrian law-governed Service Level Agreement (SLA) guaranteeing 99.99% service uptime with strict performance metrics and compliance requirements.
find out more
SLA Change Management
An Austrian law-compliant framework for managing SLA changes, defining procedures and responsibilities for service level modifications.
find out more
SLA Request
An Austrian law-governed Service Level Agreement (SLA) Request document establishing service performance standards and metrics between provider and recipient.
find out more
Default SLA
An Austrian law-governed Service Level Agreement template defining service standards, performance metrics, and remedies for service delivery relationships.
find out more
API SLA
An Austrian law-governed Service Level Agreement for API services, defining performance commitments and operational requirements while ensuring compliance with EU regulations.
find out more
SLA Type
An Austrian law-governed agreement defining service performance standards, metrics, and delivery commitments between service provider and recipient.
find out more
SLA Telecom
An Austrian law-governed telecommunications Service Level Agreement defining service standards, performance metrics, and remedies for telecommunications services provision.
find out more
Managed Services Service Level Agreement
Austrian law-governed Service Level Agreement defining performance metrics and obligations for managed IT services provision.
find out more
SLA Base
An Austrian law-governed Service Level Agreement (SLA) template defining core service standards and performance metrics between provider and recipient.
find out more
Itil Service Level Agreement
An Austrian-law governed ITIL Service Level Agreement defining IT service delivery standards and performance requirements between service provider and client.
find out more
Improved SLA
An enhanced Service Level Agreement template compliant with Austrian law, defining comprehensive service levels and performance metrics with enforceable remedies.
find out more
Agency SLA
An Austrian law-governed Service Level Agreement for commercial agency relationships, establishing performance standards and compliance requirements.
find out more
SLA Production
Austrian-law governed Service Level Agreement template for production services, compliant with Austrian industrial standards and regulations.
find out more
Tier 3 SLA
High-availability (99.999%) Service Level Agreement under Austrian law for mission-critical services with comprehensive performance and support commitments.
find out more
SLA Uptime
Austrian law-compliant Service Level Agreement establishing uptime guarantees and performance metrics for digital service provision.
find out more
SLA (Healthcare)
Austrian healthcare service level agreement template incorporating local healthcare regulations and EU compliance requirements for medical service delivery.
find out more
Simple SLA
An Austrian-law governed Service Level Agreement defining service standards, performance metrics, and mutual obligations between provider and customer.
find out more
Normal SLA
An Austrian law-governed Service Level Agreement defining service standards, performance metrics, and remedies between service provider and customer.
find out more
Task SLA
An Austrian law-governed agreement defining performance metrics and service levels for specific tasks, including delivery requirements and compliance standards.
find out more
SLA Warehouse
An Austrian law-governed agreement setting service levels and operational requirements for warehouse services between a provider and client.
find out more
SLA Training
An Austrian law-governed Service Level Agreement for professional training services that defines performance metrics and delivery standards.
find out more
SLA Storage
An Austrian-law governed Service Level Agreement defining terms, conditions, and performance metrics for data storage services.
find out more
SLA Server Uptime
An Austrian law-governed Service Level Agreement establishing server uptime commitments, measurement criteria, and compensation mechanisms.
find out more
SLA Database
An Austrian law-governed Service Level Agreement for database services, defining performance metrics and compliance requirements under Austrian and EU regulations.
find out more
SLA Audit
An Austrian law-compliant template for conducting and documenting Service Level Agreement (SLA) audits, incorporating local and EU regulatory requirements.
find out more
Security Level Agreement
An Austrian law-governed agreement establishing security requirements, performance metrics, and compliance obligations between parties, incorporating both national and EU regulatory requirements.
find out more
Quality SLA
An Austrian-law governed Quality Service Level Agreement defining service standards, performance metrics, and remedies between service provider and customer.
find out more
Latency SLA
An Austrian law-governed Service Level Agreement establishing latency performance standards, measurement methods, and remedies for digital services.
find out more
Guaranteed SLA
An Austrian law-governed agreement establishing guaranteed service levels with specific performance metrics and remedies for service failures.
find out more
Premium SLA
An Austrian law-governed Premium Service Level Agreement defining enhanced service standards, support levels, and performance guarantees for critical business services.
find out more
Performance SLA
An Austrian law-governed agreement establishing measurable service performance levels between provider and recipient, with specific metrics and consequences for non-compliance.
find out more
Office SLA
An Austrian law-governed Service Level Agreement for office services, defining performance standards and service delivery requirements.
find out more
ұԾ’s Security Promise
Genie is the safest place to draft. Here’s how we prioritise your privacy and security.
Your documents are private:
We do not train on your data; ұԾ’s AI improves independently
All data stored on Genie is private to your organisation
Your documents are protected:
Your documents are protected by ultra-secure 256-bit encryption
We are ISO27001 certified, so your data is secure
Organizational security:
You retain IP ownership of your documents and their information
You have full control over your data and who gets to see it
.png)