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A Complaint Letter To Energy Supplier is a formal document used when customers need to raise significant concerns about their energy service, billing, or customer service experience with their provider in Canada. This document is typically utilized after initial attempts to resolve issues through customer service channels have proven unsuccessful. The letter should include account details, clear description of the issue, timeline of events, previous communication attempts, and specific requested resolution. It needs to comply with provincial energy regulations and consumer protection laws, as energy regulation in Canada is primarily managed at the provincial level. The document can serve as evidence in case the matter needs to be escalated to provincial energy regulators or the Energy Ombudsman. It's particularly important to maintain a professional tone and include all relevant documentation, as this letter may become part of a formal dispute resolution process.

1. Sender's Contact Information: Full name, account number, service address, and contact details of the complainant

2. Recipient's Information: Name and address of the energy supplier, including specific department if known

3. Date: Current date of the complaint letter

4. Subject Line: Clear indication that this is a formal complaint with reference number if applicable

5. Issue Description: Clear and concise explanation of the problem, including relevant dates and details

6. Previous Communication: Summary of any previous attempts to resolve the issue, including dates and reference numbers

7. Specific Request: Clear statement of what resolution or action you are seeking from the supplier

8. Timeline for Response: Reasonable deadline for expected response from the supplier