Ƶ

Service Level Agreement For Software Development Template for Denmark

Create a bespoke document in minutes, or upload and review your own.

4.6 / 5
4.8 / 5

Let's create your Service Level Agreement For Software Development

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Get your first 2 documents free

Your data doesn't train Genie's AI

You keep IP ownership of your information

Key Requirements PROMPT example:

Service Level Agreement For Software Development

I need a Service Level Agreement For Software Development for a healthcare software project starting March 2025, where my company will be the client engaging a Danish development firm to create a patient management system, with strict GDPR compliance and minimum 99.9% uptime requirements.

What is a Service Level Agreement For Software Development?

The Service Level Agreement For Software Development is a critical contract used when engaging professional software development services under Danish jurisdiction. It serves as the primary agreement between software development service providers and their clients, establishing clear performance metrics, quality standards, and delivery expectations. This document is essential in the Danish market where software development projects must comply with both local contract law and EU regulations, particularly GDPR. It typically includes detailed service level metrics, development methodologies, acceptance criteria, and provisions for intellectual property rights. The agreement is structured to protect both parties' interests while ensuring clear accountability and measurable performance standards in software development projects. It's particularly important in the Danish business context where there's a strong emphasis on clarity, compliance, and professional service delivery standards.

What sections should be included in a Service Level Agreement For Software Development?

1. Parties: Identification of the service provider and customer, including full legal names, registration numbers, and addresses

2. Background: Context of the agreement, including the customer's requirements and provider's capabilities

3. Definitions: Detailed definitions of technical terms, service levels, and other key concepts used throughout the agreement

4. Services Scope: Detailed description of the software development services to be provided

5. Service Levels: Specific, measurable performance standards and service level metrics

6. Service Credits and Penalties: Compensation mechanisms for service level failures

7. Development Methodology: Agreed development approach (e.g., Agile, Waterfall) and delivery processes

8. Testing and Acceptance: Procedures for testing deliverables and acceptance criteria

9. Change Management: Process for requesting and implementing changes to services or specifications

10. Customer Obligations: Requirements and responsibilities of the customer

11. Data Protection and Security: GDPR compliance measures and security requirements

12. Intellectual Property Rights: Ownership and licensing of developed software and materials

13. Confidentiality: Protection of confidential information and trade secrets

14. Fees and Payment: Pricing, payment terms, and invoicing procedures

15. Term and Termination: Duration of agreement and termination provisions

16. Liability and Indemnification: Limitations of liability and indemnification obligations

17. Force Majeure: Handling of events beyond reasonable control

18. Governing Law and Jurisdiction: Confirmation of Danish law application and jurisdiction

19. General Provisions: Standard boilerplate clauses including notices, assignment, and entire agreement

What sections are optional to include in a Service Level Agreement For Software Development?

1. Business Continuity: Required for critical systems where continuous operation is essential

2. Source Code Escrow: Include when source code access needs to be guaranteed in specific circumstances

3. Training and Knowledge Transfer: Necessary when the customer requires training or documentation for maintaining the software

4. Third-Party Software: Include when the solution incorporates third-party software or libraries

5. Hardware Requirements: Required when specific hardware is needed for software operation

6. Cloud Services: Include when the software is deployed or operates in cloud environments

7. Compliance with Industry Standards: Required for regulated industries or specific compliance requirements

8. Exit Management: Important for long-term or complex projects requiring detailed termination procedures

What schedules should be included in a Service Level Agreement For Software Development?

1. Schedule 1 - Service Level Specifications: Detailed technical specifications of service levels and measurement methods

2. Schedule 2 - Price Schedule: Detailed breakdown of fees, rates, and payment milestones

3. Schedule 3 - Technical Requirements: Detailed technical specifications and requirements for the software

4. Schedule 4 - Development Timeline: Project timeline, milestones, and delivery dates

5. Schedule 5 - Testing Procedures: Detailed testing methodologies and acceptance criteria

6. Schedule 6 - Service Credits Calculation: Detailed calculation methods for service credits and penalties

7. Schedule 7 - Security Requirements: Specific security standards and requirements

8. Schedule 8 - Data Processing Agreement: GDPR-compliant data processing terms and procedures

9. Schedule 9 - Support and Maintenance: Detailed support levels, response times, and maintenance procedures

10. Appendix A - Contact Information: Key contacts and escalation procedures

11. Appendix B - Change Request Template: Standard form for requesting and documenting changes

Authors

Alex Denne

Head of Growth (Open Source Law) @ Ƶ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Relevant legal definitions




































































Clauses














































Relevant Industries

Information Technology

Financial Services

Healthcare

E-commerce

Manufacturing

Telecommunications

Public Sector

Education

Retail

Transportation

Energy

Professional Services

Media and Entertainment

Insurance

Real Estate

Relevant Teams

Legal

Information Technology

Procurement

Software Development

Quality Assurance

Information Security

Risk Management

Compliance

Operations

Project Management

Product Management

Contract Management

Relevant Roles

Chief Technology Officer

IT Director

Software Development Manager

Project Manager

Legal Counsel

Procurement Manager

Contract Manager

Chief Information Officer

Software Architect

Development Team Lead

Quality Assurance Manager

Information Security Officer

Risk Manager

Compliance Officer

Business Development Manager

Operations Manager

Product Owner

Technical Program Manager

Industries









Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

Find the exact document you need

SLA 999

Danish law-governed Service Level Agreement defining service performance standards, metrics, and remedies for service delivery.

find out more

SLA Change Management

Danish law-compliant framework for managing and implementing changes to Service Level Agreements, including approval processes and implementation procedures.

find out more

Service Management SLA

Danish-law governed service level agreement defining service delivery standards, performance metrics, and operational requirements for managed services.

find out more

Basic SLA

A Danish law-governed Service Level Agreement defining service standards, performance metrics, and compliance requirements between service provider and customer.

find out more

Service Level Agreement Security Company

Danish-law governed Security Service Level Agreement defining terms, conditions, and performance metrics for security service provision in Denmark.

find out more

SLA For Problem Management

Danish law-governed SLA defining problem management services, metrics, and responsibilities for IT service delivery.

find out more

Managed Services Service Level Agreement

Danish law-governed service level agreement defining performance metrics and delivery terms for managed services, including compliance with EU regulations.

find out more

Service Level Agreement For Digital Marketing

Danish-law governed service level agreement specifying performance standards and deliverables for digital marketing services, including GDPR compliance and marketing regulations.

find out more

Tier 3 SLA

A Danish law-governed Tier 3 Service Level Agreement establishing premium service commitments for mission-critical operations with maximum availability requirements.

find out more

Server Level Agreement

A Danish law-governed agreement defining service standards and performance metrics between service provider and customer, incorporating local and EU regulatory requirements.

find out more

Vendor Service Level Agreement

Danish law-governed agreement defining service standards and performance metrics between a vendor and customer, including measurement and accountability provisions.

find out more

SLA Warehouse

Danish-law governed warehouse service level agreement defining performance metrics and operational requirements for professional warehousing services.

find out more

SLA Account Management

Danish-law governed Service Level Agreement defining account management services, performance standards, and mutual obligations between service provider and client.

find out more

Service Level Agreement Document

Danish law-governed Service Level Agreement defining service delivery standards, performance metrics, and compliance requirements.

find out more

Service Level Agreement Between Two Companies

Danish-law governed Service Level Agreement defining service standards and performance metrics between two companies, incorporating Danish and EU regulatory requirements.

find out more

SLA Supplier Agreement

Danish law-governed service level agreement template for supplier relationships, establishing performance metrics and compliance requirements.

find out more

SLA For API

Danish-law governed API Service Level Agreement defining service commitments, performance metrics, and compliance requirements for API service delivery.

find out more

SLA Communication

Danish-law governed Service Level Agreement defining performance metrics and standards for communication services delivery, with compliance requirements and service commitments.

find out more

Service Level Agreement Availability

Danish law-governed Service Level Agreement template focusing on service availability metrics, measurements, and performance standards.

find out more

Internal Service Level Agreement Between Departments

A Danish-law governed internal service level agreement defining service standards and responsibilities between departments within an organization.

find out more

Customer Service Service Level Agreement

Danish-law governed agreement setting customer service performance standards and metrics, ensuring compliance with local and EU regulations.

find out more

Standard Uptime SLA

Danish law-governed uptime SLA template defining service availability commitments, performance metrics, and remedy mechanisms.

find out more

Service Request SLA

A Danish law-governed Service Level Agreement defining service standards, performance metrics, and compliance requirements between service provider and recipient.

find out more

SLA Agreement

Danish law-governed Service Level Agreement defining service performance metrics, obligations, and remedies between provider and customer.

find out more

Marketing Service Level Agreement

A Danish law-governed agreement defining performance metrics and standards for marketing services, ensuring compliance with Danish marketing regulations and GDPR.

find out more

High Availability SLA

Danish law-governed high availability SLA template defining service levels, metrics, and remedies for mission-critical services.

find out more

SLA OLA

Combined Service Level and Operational Level Agreement under Danish law, defining both external service commitments and internal operational requirements.

find out more

Contact Center SLA

Danish law-governed Service Level Agreement for contact center services, defining performance metrics and operational requirements.

find out more

SLA In Banking

A Danish law-governed Service Level Agreement for banking services, defining performance metrics and operational requirements for financial institutions in Denmark.

find out more

HR SLA

Danish HR Service Level Agreement defining performance standards and compliance requirements for HR service delivery under Danish law.

find out more

Security Service Level Agreement

Danish-law governed Security Service Level Agreement defining security service terms, metrics, and compliance requirements under Danish and EU regulations.

find out more

Uptime Agreement

A Danish law-governed Uptime Agreement establishing service availability commitments and remedies between service providers and customers.

find out more

SLA For Incident

Danish-law governed Service Level Agreement defining incident management standards, response times, and resolution requirements for IT services.

find out more

Service Level Agreement Cost

A Danish law-governed Service Level Agreement defining service standards, performance metrics, and associated cost structures between service providers and clients.

find out more

Delivery Service Level Agreement

Danish law-governed service level agreement establishing delivery service standards and performance metrics for logistics operations.

find out more

Service Level Agreement Between Departments

Danish-law compliant Service Level Agreement template for managing service delivery between internal departments.

find out more

Sales Level Agreement

A Danish law-governed agreement establishing sales targets, performance metrics, and commercial terms between business parties.

find out more

IP Service Level Agreement

Danish law-governed agreement defining service levels for IP-related services, including performance metrics and compliance requirements.

find out more

Hosting Service Level Agreement

A Danish law-governed Hosting Service Level Agreement defining service standards, performance metrics, and compliance requirements for hosting services.

find out more

Network Service Level Agreement

Danish-law governed agreement defining network service delivery terms, performance metrics, and compliance requirements.

find out more

User Level Agreement

A Danish law-governed agreement defining terms and conditions for service usage, incorporating Danish and EU regulatory requirements.

find out more

Application SLA

Danish-law governed Service Level Agreement defining performance metrics and service standards for application services, with associated remedies and compliance requirements.

find out more

Help Desk Service Level Agreement

Danish-law governed Help Desk Service Level Agreement defining support services, performance metrics, and compliance requirements.

find out more

SLA In Supply Chain

Danish law-governed Service Level Agreement establishing performance standards and metrics for supply chain operations.

find out more

Service Level Agreement Website

Danish law-governed Service Level Agreement defining website service standards, performance metrics, and compliance requirements.

find out more

Recruiting Service Level Agreement

Danish law-governed agreement setting service levels and terms between recruitment providers and client companies, ensuring compliant recruitment processes.

find out more

Service Level Agreement Uptime

A Danish law-governed agreement defining guaranteed system uptime commitments, measurement methods, and compensation for service interruptions.

find out more

Guaranteed Uptime SLA

A Danish law-governed Service Level Agreement establishing guaranteed uptime commitments, performance metrics, and remedies for technology services.

find out more

Customer Based Service Level Agreement

Danish law-compliant service level agreement template for business-to-customer relationships, incorporating key Danish and EU regulatory requirements.

find out more

SaaS Service Level Agreement

Danish law-governed SLA defining service levels, performance metrics, and compliance requirements for SaaS delivery.

find out more

Social Media SLA

Danish-law governed Service Level Agreement defining performance metrics and standards for social media management services.

find out more

Maintenance Service Level Agreement

Danish law-governed agreement setting out maintenance service levels, performance requirements, and mutual obligations between service provider and customer.

find out more

Outsourcing Service Level Agreement

Danish law-governed service level agreement template for outsourcing arrangements, incorporating key Danish and EU legal requirements.

find out more

Response Time Service Level Agreement

Danish law-compliant Response Time SLA template defining service performance metrics and compliance requirements.

find out more

Logistics Service Level Agreement

Danish law-governed agreement defining service levels and performance standards for logistics operations, incorporating local and EU regulations.

find out more

Backup Service Level Agreement

Danish law-governed Service Level Agreement for backup services, defining service levels, responsibilities, and compliance requirements.

find out more

Data Center Service Level Agreement

Danish-law governed data center service level agreement defining performance standards, responsibilities, and compliance requirements for data center services.

find out more

Service Level Agreement 99.9 Uptime

Danish law Service Level Agreement template guaranteeing 99.9% service uptime, with comprehensive monitoring and compensation provisions.

find out more

Master Service Level Agreement

A Danish law-governed framework agreement establishing terms, conditions, and service levels for ongoing service provision between provider and customer.

find out more

Procurement Service Level Agreement

Danish law-governed agreement establishing procurement terms and service levels between a provider and customer, with defined performance metrics and operational requirements.

find out more

Service Level Agreement For Software Development

Danish law-governed agreement defining software development service levels, performance metrics, and delivery standards between provider and client.

find out more

Service Level Agreement Reporting

A Danish law-compliant framework for structured service level reporting, defining metrics, frequencies, and performance monitoring requirements.

find out more

Database Service Level Agreement

Danish law-governed agreement setting performance metrics and service levels for database services, incorporating GDPR and local data protection requirements.

find out more

Operational Level Agreement

find out more

Internal Service Level Agreement

A Danish-law governed agreement defining service standards and performance metrics between internal departments of an organization.

find out more

Download our whitepaper on the future of AI in Legal

By providing your email address you are consenting to our Privacy Notice.
Thank you for downloading our whitepaper. This should arrive in your inbox shortly. In the meantime, why not jump straight to a section that interests you here: /our-research
Oops! Something went wrong while submitting the form.

ұԾ’s Security Promise

Genie is the safest place to draft. Here’s how we prioritise your privacy and security.

Your documents are private:

We do not train on your data; ұԾ’s AI improves independently

All data stored on Genie is private to your organisation

Your documents are protected:

Your documents are protected by ultra-secure 256-bit encryption

Our bank-grade security infrastructure undergoes regular external audits

We are ISO27001 certified, so your data is secure

Organizational security

You retain IP ownership of your documents

You have full control over your data and who gets to see it

Innovation in privacy:

Genie partnered with the Computational Privacy Department at Imperial College London

Together, we ran a £1 million research project on privacy and anonymity in legal contracts

Want to know more?

Visit our for more details and real-time security updates.