The Complaint Letter Follow Up is a crucial document in the complaint resolution process under English and Welsh jurisdiction. It is typically used when an initial complaint has not been adequately addressed or resolved. This document type serves multiple purposes: it maintains a formal record of the ongoing issue, demonstrates the complainant's continued pursuit of resolution, and often represents a final attempt at resolution before potential escalation to regulatory bodies or legal proceedings. The letter should clearly reference the original complaint, document all subsequent communications, and specify the desired outcome.
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1. Reference to Previous Correspondence: Clear reference to original complaint and any previous communications, including dates and reference numbers
2. Timeline Summary: Brief chronological summary of the complaint history and key events
3. Current Status: Statement of current situation and any responses received to date
4. Outstanding Issues: Clear listing of unresolved matters and points of contention
5. Specific Action Request: Clear statement of what action is now required and expected resolution
1. Deadline Reference: Section specifying response deadlines and consequences of non-compliance
2. Escalation Notice: Warning of intended escalation to regulators, ombudsman, or other authorities
3. Legal Rights Reference: Overview of legal rights and potential legal actions under relevant legislation
1. Previous Correspondence Copies: Chronological compilation of all relevant previous letters and responses
2. Supporting Evidence: Collection of additional documentation supporting the complaint claims
3. Timeline Document: Detailed chronological record of all interactions, responses, and key events
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