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The Complaint Letter Asking For Refund is a crucial document in Hong Kong's consumer protection landscape, used when a customer seeks reimbursement for unsatisfactory products or services. This document type is particularly relevant in Hong Kong's dynamic retail and service environment, where consumer rights are protected under various ordinances including the Sale of Goods Ordinance (Cap. 26) and Consumer Goods Safety Ordinance (Cap. 456). The letter should be used when informal attempts at resolution have been unsuccessful, and serves as a formal record of the complaint and refund request. It typically includes purchase details, problem description, reference to relevant consumer rights, and a clear refund request, all structured according to Hong Kong's business communication standards and legal requirements.

1. Sender's Contact Information: Full name, address, contact number, and email of the complainant

2. Recipient's Details: Company name, department (if applicable), address, and specific contact person if known

3. Date: Current date of writing the letter

4. Reference Numbers: Order number, invoice number, customer reference number, or any other relevant identification numbers

5. Subject Line: Clear indication that this is a complaint letter requesting a refund

6. Purchase Details: Information about when and where the purchase was made, including the amount paid

7. Problem Description: Clear and factual description of the issue with the product or service

8. Previous Contact: Summary of any previous attempts to resolve the issue

9. Legal Basis: Reference to relevant consumer rights and legislation supporting the refund request

10. Specific Request: Clear statement of the refund amount requested and preferred refund method

11. Response Timeline: Reasonable deadline for the company to respond

12. Closing: Professional closing statement and signature