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The Complaint Letter Asking For Refund is a crucial document in Dutch consumer protection practice, used when a consumer seeks to recover payment for unsatisfactory goods or services. This document type is specifically designed to comply with Dutch legal requirements, including provisions from the Burgerlijk Wetboek and EU consumer protection directives implemented in Dutch law. It should be used when standard return procedures have failed or when formal documentation of the refund request is necessary. The letter typically includes purchase details, description of defects or issues, reference to relevant consumer rights, and a clear refund request. It's particularly important in the Dutch context where consumer rights are strongly protected and specific procedures must be followed for refund requests. The document serves both as a formal request and as potential evidence should the matter require escalation to consumer protection authorities or legal proceedings.

1. Sender and Recipient Details: Full contact information including name, address, email, and phone number of both parties

2. Reference Information: Order number, invoice number, date of purchase, and any other relevant reference numbers

3. Subject Line: Clear indication that this is a complaint letter requesting a refund

4. Purchase Details: Description of the product/service purchased, including price and date

5. Problem Description: Clear, factual description of the issue or defect

6. Previous Communication: Summary of any previous attempts to resolve the issue

7. Legal Basis: Reference to relevant consumer rights and legal provisions

8. Specific Request: Clear statement of the refund amount requested and preferred payment method

9. Response Timeline: Reasonable deadline for the company to respond

10. Closing: Professional closing with your signature and date