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The Complaint Letter Asking For Refund is a crucial document in South African consumer protection practice, designed to formally initiate a refund request when products or services fail to meet expected standards or legal requirements. This document is typically used when informal attempts to resolve the issue have been unsuccessful, or when the consumer wishes to create a formal record of their complaint from the outset. The letter must comply with South African consumer protection legislation, particularly the Consumer Protection Act 68 of 2008, and should include specific details about the purchase, clear description of the problem, reference to relevant consumer rights, and a specific refund request. It serves as both a formal communication tool and a potential piece of evidence should the matter require escalation to consumer protection authorities or legal proceedings. The document is particularly important in establishing a paper trail and demonstrating the consumer's reasonable attempt to resolve the issue directly with the business.

1. Sender's Details: Full name, address, contact information, and any relevant customer reference numbers

2. Recipient's Details: Company name, department, address, and if possible, specific contact person

3. Date: Current date of writing the letter

4. Subject Line: Clear indication that this is a complaint letter requesting refund, including any reference numbers

5. Purchase Details: Specific details about the product/service, including date of purchase, amount paid, and transaction reference numbers

6. Problem Description: Clear and concise explanation of the issue with the product/service

7. Legal Basis: Reference to relevant consumer rights under South African law, particularly the Consumer Protection Act

8. Specific Request: Clear statement of the refund amount requested and preferred method of refund

9. Timeline for Response: Reasonable deadline for the company to respond

10. Closing: Professional closing statement with signature and name