The Online Shopping Agreement serves as the primary legal framework governing the relationship between online retailers and their customers in Indonesia. This document is essential for any business engaging in e-commerce activities within Indonesian jurisdiction, providing comprehensive coverage of all aspects of online transactions. The agreement ensures compliance with key Indonesian regulations, including Law No. 11 of 2008 on Electronic Information and Transactions (ITE Law), Law No. 8 of 1999 on Consumer Protection, and Government Regulation No. 80 of 2019 on Trading Through Electronic Systems. It addresses crucial elements such as electronic contracts, consumer rights, data protection, payment processing, delivery terms, and dispute resolution mechanisms. The document is designed to protect both the business's interests and consumer rights while facilitating smooth online commercial transactions.
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1. Parties: Identification of the online retailer and the customer, including complete legal names and addresses
2. Background: Brief context explaining the nature of the online shopping platform and the purpose of the agreement
3. Definitions: Detailed definitions of key terms used throughout the agreement, including technical and e-commerce specific terminology
4. Scope of Services: Description of the online shopping services provided, including product offerings and geographical coverage
5. Registration and Account: Requirements and process for customer account creation and maintenance
6. Ordering Process: Steps and requirements for placing orders, order confirmation, and order cancellation procedures
7. Pricing and Payment: Terms regarding product pricing, payment methods, processing fees, and payment security
8. Delivery and Shipping: Terms regarding delivery services, shipping costs, delivery timeframes, and shipping restrictions
9. Returns and Refunds: Policies and procedures for product returns, refunds, and exchanges
10. Customer Rights and Obligations: Rights and responsibilities of customers when using the platform
11. Seller Rights and Obligations: Rights and responsibilities of the online retailer
12. Product Information: Terms regarding product descriptions, availability, and accuracy of information
13. Privacy and Data Protection: Policies regarding collection, use, storage, and protection of customer data
14. Intellectual Property: Protection of intellectual property rights and permitted use of platform content
15. Limitation of Liability: Limits on the online retailer's liability and disclaimer of warranties
16. Dispute Resolution: Procedures for handling disputes and applicable jurisdiction
17. Term and Termination: Duration of the agreement and conditions for termination
18. Governing Law: Specification of Indonesian law as the governing law and relevant regulations
19. General Provisions: Miscellaneous legal provisions including severability, entire agreement, and amendments
1. Marketplace Provisions: Additional terms for platforms that allow third-party sellers, including liability and responsibility allocation
2. International Shipping: Additional terms for cross-border transactions, including customs and import duties
3. Loyalty Program: Terms and conditions for any customer reward or loyalty program
4. Digital Products: Special provisions for digital or downloadable products
5. Corporate Accounts: Special terms for business or corporate customers
6. Premium Services: Terms for additional premium or subscription-based services
7. Force Majeure: Provisions for unforeseen circumstances affecting service delivery
1. Schedule 1: Prohibited Items: List of products that cannot be purchased through the platform
2. Schedule 2: Shipping Rates: Detailed breakdown of shipping costs by region and delivery method
3. Schedule 3: Return Procedures: Step-by-step process for returning products
4. Schedule 4: Payment Methods: List of accepted payment methods and associated terms
5. Schedule 5: Privacy Policy: Detailed privacy and data protection policy
6. Appendix A: Service Level Agreement: Specific commitments regarding service quality and response times
7. Appendix B: Complaint Handling Procedure: Detailed process for handling customer complaints
Relevant legal definitions
Clauses
Relevant Industries
Retail
E-commerce
Technology
Consumer Goods
Fashion and Apparel
Electronics
Food and Beverage
Health and Beauty
Home and Living
Digital Services
Logistics and Delivery
Financial Services
Relevant Teams
Legal
E-commerce
Operations
Customer Service
Compliance
Risk Management
Digital
Technology
Sales
Marketing
Finance
Product Management
Data Protection
Business Development
User Experience
Relevant Roles
Legal Counsel
E-commerce Manager
Digital Operations Director
Compliance Officer
Customer Service Manager
Risk Manager
Commercial Director
Digital Platform Manager
Online Retail Manager
Chief Technology Officer
Chief Digital Officer
Head of E-commerce
Privacy Officer
Operations Manager
Business Development Manager
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