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1. Parties: Identification of the contracting parties with full legal names and addresses
2. Background: Context of the agreement and brief description of the parties' business relationship
3. Definitions: Defined terms used throughout the agreement
4. Scope of Services: General framework for services to be provided under the agreement
5. Statement of Work Process: Process for creating, approving and executing individual Statements of Work
6. Term and Termination: Duration of the agreement and termination rights
7. Payment Terms: General payment obligations, invoicing, and payment processes
8. Service Level Requirements: Basic service level expectations and measurement criteria
9. Intellectual Property Rights: Ownership and licensing of IP created during service delivery
10. Confidentiality: Protection of confidential information exchanged between parties
11. Data Protection and Privacy: Obligations regarding personal data handling and privacy compliance
12. Warranties and Representations: Standard warranties about capacity to contract and service delivery
13. Indemnification: Mutual indemnification obligations
14. Limitation of Liability: Caps on liability and excluded damages
15. Insurance: Required insurance coverage
16. Force Majeure: Rights and obligations during events beyond reasonable control
17. Governing Law and Jurisdiction: Applicable law and dispute resolution process
18. General Provisions: Standard boilerplate clauses including notices, assignment, and amendments
1. Regulatory Compliance: Include for heavily regulated industries or when specific compliance requirements exist
2. Security Requirements: Add for services involving sensitive data or systems access
3. Business Continuity: Include when service availability is critical to operations
4. Environmental, Social and Governance: Add when ESG compliance is important to the parties
5. Anti-Corruption and Sanctions: Include for international services or when dealing with government entities
6. Personnel Requirements: Add when specific qualifications or security clearances are needed
7. Change Control Process: Include for complex services requiring formal change management
8. Transition and Exit: Add when service transition or termination requires detailed planning
9. Audit Rights: Include when regular auditing of services or compliance is required
10. Subcontracting: Add when subcontracting needs to be specifically regulated
1. Schedule 1 - Service Descriptions: Detailed descriptions of available services
2. Schedule 2 - Rate Card: Standard rates for services and resources
3. Schedule 3 - Service Levels: Detailed service level agreements and measurement criteria
4. Schedule 4 - Standard Statement of Work Template: Template for individual statements of work
5. Schedule 5 - Security Requirements: Detailed security protocols and requirements
6. Schedule 6 - Data Processing Agreement: Specific terms for personal data processing
7. Schedule 7 - Approved Subcontractors: List of pre-approved subcontractors if applicable
8. Schedule 8 - Technical Requirements: Technical specifications and requirements
9. Schedule 9 - Governance and Reporting: Detailed governance structure and reporting requirements
10. Schedule 10 - Business Continuity Plan: Detailed business continuity and disaster recovery procedures
Information Technology
Business Process Outsourcing
Professional Services
Consulting
Manufacturing
Healthcare
Financial Services
Telecommunications
Engineering Services
Education and Training
Digital Services
Research and Development
Facilities Management
Supply Chain Management
Legal
Procurement
Finance
Operations
Risk and Compliance
Commercial
Business Development
Vendor Management
Project Management
Service Delivery
Information Security
Human Resources
Contract Administration
Chief Executive Officer
Chief Legal Officer
General Counsel
Head of Procurement
Commercial Director
Contract Manager
Legal Counsel
Procurement Manager
Chief Financial Officer
Chief Operating Officer
Head of Vendor Management
Business Development Manager
Account Director
Operations Manager
Risk Manager
Compliance Officer
Project Manager
Service Delivery Manager
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