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Master Service Agreement for Indonesia

Master Service Agreement Template for Indonesia

This document is a comprehensive Master Service Agreement governed by Indonesian law, designed to establish a framework for ongoing service relationships between parties. It complies with Indonesian legal requirements, including the Indonesian Civil Code (KUHPerdata) and relevant commercial regulations. The agreement provides a structured approach to managing service relationships, defining key terms, obligations, and operational procedures while incorporating specific Indonesian legal requirements such as language provisions and local business practices. It serves as an umbrella agreement under which specific services can be ordered through separate service orders, providing flexibility while maintaining consistent terms and conditions.

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What is a Master Service Agreement?

The Master Service Agreement (MSA) is essential for businesses establishing long-term service relationships in Indonesia. This document is particularly relevant when parties anticipate multiple service engagements over time and need a comprehensive framework to govern their relationship. The MSA establishes standard terms and conditions that will apply across all service engagements, streamlining future transactions while ensuring compliance with Indonesian law and regulations. It includes provisions for service ordering, delivery standards, payment terms, and risk allocation, while incorporating specific requirements under Indonesian law such as language requirements and local commercial practices. The agreement is structured to accommodate both local and international business relationships, with appropriate provisions for cross-border service delivery where relevant.

What sections should be included in a Master Service Agreement?

1. Parties: Identification of the contracting parties with full legal names and details

2. Background: Context of the agreement and business relationship between the parties

3. Definitions and Interpretation: Key terms used throughout the agreement and rules of interpretation

4. Scope of Services: General framework for services to be provided under the agreement

5. Service Orders: Process for requesting and accepting specific services under the MSA

6. Performance Standards: General standards and requirements for service delivery

7. Fees and Payment: Payment terms, invoicing, and payment processes

8. Term and Termination: Duration of the agreement and termination rights

9. Representations and Warranties: Basic promises and assurances made by each party

10. Confidentiality: Protection and handling of confidential information

11. Intellectual Property Rights: Ownership and usage rights of IP created or used in services

12. Liability and Indemnification: Allocation of risks and responsibilities between parties

13. Force Majeure: Handling of circumstances beyond parties' control

14. Dispute Resolution: Process for resolving disputes under Indonesian law

15. General Provisions: Standard boilerplate clauses including notices, amendments, and governing law

What sections are optional to include in a Master Service Agreement?

1. Compliance with Anti-Corruption Laws: Required when dealing with government entities or high-risk sectors

2. Data Protection: Required when personal data processing is involved

3. Insurance: Required for high-risk services or when specific insurance coverage is needed

4. Security Requirements: Required when handling sensitive information or systems

5. Business Continuity: Required for critical services or long-term relationships

6. Environmental Compliance: Required for services with environmental impact

7. Import/Export Compliance: Required when services involve cross-border elements

8. Audit Rights: Required for regulatory compliance or quality control purposes

9. Personnel Requirements: Required when service provider's staff will work closely with client

10. Change Control: Required for complex services requiring formal change management

What schedules should be included in a Master Service Agreement?

1. Schedule 1 - Service Descriptions: Detailed descriptions of available service categories

2. Schedule 2 - Service Levels: Specific performance metrics and service level requirements

3. Schedule 3 - Fee Schedule: Detailed pricing structure and rate cards

4. Schedule 4 - Form of Service Order: Template for ordering specific services under the MSA

5. Schedule 5 - Key Personnel: List of key personnel and their roles (if applicable)

6. Schedule 6 - Technical Requirements: Technical specifications and requirements for services

7. Schedule 7 - Security Requirements: Detailed security protocols and requirements

8. Schedule 8 - Governance: Management structure and reporting requirements

9. Appendix A - Contact Details: Key contacts for both parties

10. Appendix B - Approved Subcontractors: List of pre-approved subcontractors (if applicable)

Authors

Alex Denne

Head of Growth (Open Source Law) @ Ƶ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Jurisdiction

Indonesia

Publisher

Ƶ

Document Type

Service Contract

Cost

Free to use
Relevant legal definitions






























































Clauses














































Relevant Industries

Information Technology

Professional Services

Manufacturing

Telecommunications

Financial Services

Healthcare

Energy and Resources

Construction

Logistics and Transportation

Business Process Outsourcing

Consulting Services

Facilities Management

Research and Development

Education and Training

Relevant Teams

Legal

Procurement

Commercial

Operations

Risk and Compliance

Finance

Business Development

Project Management

Account Management

Service Delivery

Contract Administration

Corporate Affairs

Relevant Roles

Legal Counsel

Contract Manager

Procurement Manager

Commercial Director

Chief Legal Officer

Business Development Manager

Operations Director

Risk Manager

Compliance Officer

Chief Financial Officer

Project Manager

Account Manager

Service Delivery Manager

General Manager

Country Manager

Industries









Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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