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Master Service Agreement for United Arab Emirates

Master Service Agreement Template for United Arab Emirates

A comprehensive legal agreement governed by UAE law that establishes the framework for ongoing service provision between parties. This document sets out the fundamental terms and conditions that will govern the overall business relationship, including service standards, pricing mechanisms, liability provisions, and operational procedures, while ensuring compliance with UAE Civil Code, Commercial Code, and other relevant local regulations. The agreement is structured to accommodate multiple future service orders or statements of work while maintaining consistency with UAE legal requirements and business practices.

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What is a Master Service Agreement?

The Master Service Agreement (MSA) serves as the primary contractual framework for businesses operating in the UAE who engage in ongoing service relationships. This document is essential when parties anticipate multiple service engagements over time and need a standardized approach to governing these relationships. The MSA establishes key commercial and legal terms compliant with UAE law, including service delivery standards, payment terms, liability provisions, and dispute resolution mechanisms. It is designed to streamline future service engagements by providing a pre-agreed framework, reducing negotiation time and ensuring consistency across multiple service orders. The document incorporates necessary provisions to comply with UAE Civil and Commercial Codes, while also considering Sharia law principles where applicable.

What sections should be included in a Master Service Agreement?

1. Parties: Identification of the contracting parties with full legal names, addresses, and registration details as per UAE requirements

2. Background: Context of the agreement and business relationship between the parties

3. Definitions: Comprehensive list of defined terms used throughout the agreement

4. Scope of Services: General framework for services to be provided under the agreement

5. Term and Renewal: Duration of the agreement and renewal mechanisms

6. Service Standards: Quality standards, KPIs, and performance requirements

7. Ordering Process: Procedure for requesting and confirming specific services

8. Fees and Payment: Pricing structure, payment terms, and invoicing requirements

9. Obligations of Service Provider: Key responsibilities and commitments of the service provider

10. Customer Obligations: Key responsibilities and commitments of the customer

11. Intellectual Property Rights: Ownership and usage rights of IP created or used during service provision

12. Confidentiality: Protection and handling of confidential information

13. Data Protection: Data handling and privacy requirements

14. Liability and Indemnification: Allocation of risks and responsibilities between parties

15. Force Majeure: Provisions for unforeseen circumstances preventing performance

16. Termination: Grounds and process for ending the agreement

17. Governing Law and Jurisdiction: UAE law as governing law and jurisdiction provisions

18. General Provisions: Standard boilerplate clauses including notices, amendments, and assignment

What sections are optional to include in a Master Service Agreement?

1. Compliance with Shariah: Specific provisions ensuring compliance with Islamic law principles, used when parties require explicit Shariah compliance

2. Insurance: Specific insurance requirements, used when services involve significant operational risks

3. Security Requirements: IT security and physical security requirements, used for technology or facility-related services

4. Business Continuity: Disaster recovery and business continuity requirements, used for critical services

5. Personnel and Subcontracting: Rules for service provider personnel and use of subcontractors, used when services involve on-site work or significant personnel components

6. Environmental Compliance: Environmental protection requirements, used for services with environmental impact

7. Import/Export Compliance: Trade compliance provisions, used for cross-border services or goods

8. Anti-corruption: Specific anti-corruption provisions, used for high-value contracts or government-related services

9. Change Control: Formal process for managing changes to services, used for complex or technical services

10. Service Credits: Financial consequences for service level failures, used when specific performance metrics are critical

What schedules should be included in a Master Service Agreement?

1. Schedule 1 - Service Descriptions: Detailed descriptions of specific services to be provided

2. Schedule 2 - Service Levels: Detailed performance metrics and measurement methods

3. Schedule 3 - Charges: Detailed pricing, rate cards, and payment terms

4. Schedule 4 - Customer Materials: List of materials, equipment, or access to be provided by customer

5. Schedule 5 - Key Personnel: Identification of key service provider personnel and roles

6. Schedule 6 - Approved Subcontractors: List of pre-approved subcontractors and their roles

7. Schedule 7 - Security Requirements: Detailed security protocols and requirements

8. Schedule 8 - Change Control Procedure: Detailed process for managing changes to services

9. Schedule 9 - Exit Plan: Procedures for service transition upon termination

10. Appendix A - Form of Work Order: Template for ordering specific services under the MSA

11. Appendix B - Report Ƶ: Standard formats for required service reports

12. Appendix C - Contact Details: Key contact information for both parties

Authors

Alex Denne

Head of Growth (Open Source Law) @ Ƶ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Publisher

Ƶ

Document Type

Service Agreement

Cost

Free to use
Relevant legal definitions




































Clauses






































Relevant Industries

Information Technology

Professional Services

Facilities Management

Construction

Healthcare

Financial Services

Telecommunications

Energy and Utilities

Manufacturing

Logistics and Supply Chain

Real Estate

Consulting

Education

Relevant Teams

Legal

Procurement

Commercial

Operations

Finance

Risk & Compliance

Business Development

Project Management

Account Management

Service Delivery

Strategy

Corporate Affairs

Relevant Roles

Chief Legal Officer

Legal Director

Commercial Director

Procurement Manager

Contract Manager

Business Development Manager

Operations Director

Chief Financial Officer

Risk Manager

Compliance Officer

General Counsel

Project Manager

Account Manager

Service Delivery Manager

Chief Operations Officer

Industries









Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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