Ƶ

Cleaning Service Level Agreement for the Netherlands

Cleaning Service Level Agreement Template for Netherlands

A comprehensive service level agreement template designed for cleaning services in the Netherlands, compliant with Dutch law and industry standards. This document establishes the framework for professional cleaning services, including detailed service specifications, performance metrics, compliance requirements, and operational procedures. It incorporates Dutch workplace safety regulations, environmental standards, and labor laws specific to the cleaning industry, while providing clear guidelines for service delivery, quality control, and performance measurement. The agreement is structured to protect both service providers and clients while ensuring transparent and measurable service standards.

Your data doesn't train Genie's AI

You keep IP ownership of your information

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Download a Standard Template

4.6 / 5
4.8 / 5
Access for free
OR

Alternatively: Run an advanced review of an existing
Cleaning Service Level Agreement

Let Ƶ's market-leading legal AI identify missing terms, unusual language, compliance issues and more - in just seconds.

What is a Cleaning Service Level Agreement?

This Cleaning Service Level Agreement template is designed for use in the Netherlands when establishing a formal contractual relationship between professional cleaning service providers and their clients. It is particularly relevant for businesses, institutions, and organizations requiring regular professional cleaning services for their premises. The agreement comprehensively covers service specifications, performance standards, compliance with Dutch labor laws, workplace safety regulations, and environmental requirements. It includes essential provisions for quality control, staff requirements, and performance measurement, while addressing specific Dutch market considerations such as the CAO Schoonmaak (Collective Labor Agreement for the Cleaning Industry). This template is structured to ensure clear communication of expectations, responsibilities, and deliverables while maintaining compliance with Dutch legal requirements and industry standards.

What sections should be included in a Cleaning Service Level Agreement?

1. Parties: Identification of the service provider and the client, including registered addresses and company details

2. Background: Context of the agreement and brief description of the parties' intention to enter into a cleaning services arrangement

3. Definitions: Definitions of key terms used throughout the agreement

4. Scope of Services: Detailed description of the cleaning services to be provided, including locations and types of cleaning activities

5. Service Standards: Required quality levels and performance standards for the cleaning services

6. Operating Hours: Specified times during which services will be provided, including regular hours and any special arrangements

7. Personnel Requirements: Qualifications, training, and conduct requirements for cleaning staff

8. Equipment and Materials: Responsibilities for providing and maintaining cleaning equipment and materials

9. Health and Safety: Safety protocols and compliance with Dutch health and safety regulations

10. Performance Monitoring: Methods and frequency of service quality assessment and reporting

11. Pricing and Payment Terms: Service fees, payment schedule, and invoice processing procedures

12. Term and Termination: Duration of the agreement and conditions for termination

13. Insurance and Liability: Insurance requirements and allocation of liability between parties

14. Confidentiality: Protection of confidential information and data privacy compliance

15. General Provisions: Standard legal clauses including governing law, dispute resolution, and amendments

What sections are optional to include in a Cleaning Service Level Agreement?

1. Environmental Standards: Specific requirements for eco-friendly cleaning practices and products, included when the client has sustainability goals

2. Specialized Cleaning Services: Additional specialized cleaning requirements for specific areas or equipment, included for facilities with special cleaning needs

3. Security Requirements: Special security protocols and clearance requirements, included for high-security facilities

4. Emergency Response: Procedures for handling cleaning emergencies, included for facilities requiring 24/7 coverage

5. Subcontracting: Terms governing the use of subcontractors, included when subcontracting is permitted

6. Client Equipment Use: Terms for using client-provided equipment or facilities, included when applicable

7. Transition Services: Procedures for handover from previous service providers, included when replacing existing contractors

What schedules should be included in a Cleaning Service Level Agreement?

1. Schedule 1 - Cleaning Specifications: Detailed cleaning tasks, frequencies, and methods for each area or surface type

2. Schedule 2 - Site Plans: Floor plans and area specifications showing cleaning zones and access points

3. Schedule 3 - Equipment and Materials List: Comprehensive list of approved cleaning equipment and materials to be used

4. Schedule 4 - Key Performance Indicators: Specific metrics and targets for measuring service quality

5. Schedule 5 - Price Schedule: Detailed breakdown of costs for different services and areas

6. Schedule 6 - Staff Requirements: Specific staffing levels, qualifications, and training requirements

7. Appendix A - Reporting Ƶ: Standard forms for performance reporting and communication

8. Appendix B - Health & Safety Procedures: Detailed safety protocols and risk assessments

9. Appendix C - Chemical Register: List of approved cleaning chemicals and their safety data sheets

Authors

Alex Denne

Head of Growth (Open Source Law) @ Ƶ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Jurisdiction

Netherlands

Publisher

Ƶ

Cost

Free to use
Relevant legal definitions
















































Clauses




































Relevant Industries

Commercial Real Estate

Healthcare

Education

Retail

Industrial

Government

Hospitality

Financial Services

Technology

Transportation

Manufacturing

Professional Services

Relevant Teams

Facilities Management

Operations

Procurement

Legal

Health Safety and Environment

Property Management

Contract Management

Quality Assurance

Finance

Compliance

Building Services

Relevant Roles

Facility Manager

Operations Director

Procurement Manager

Contract Manager

Building Services Manager

Property Manager

Cleaning Services Supervisor

Health and Safety Officer

Quality Control Manager

Environmental Compliance Officer

Operations Manager

Site Manager

General Counsel

Legal Advisor

Commercial Director

Facilities Coordinator

Building Maintenance Manager

Industries









Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

Find the exact document you need

Sla (Retail)

Dutch-law governed Service Level Agreement for retail operations, defining service standards and performance metrics between providers and retail customers.

find out more

SLA Request

A Dutch-law governed SLA Request document establishing service delivery standards and performance metrics between service provider and recipient.

find out more

SLA Fulfillment

Dutch law-governed SLA Fulfillment agreement defining service levels, performance metrics, and delivery standards between provider and customer.

find out more

SLA Administration

Dutch-law governed SLA Administration contract establishing service level management framework, performance metrics, and administrative procedures between service providers and clients.

find out more

Default SLA

A Dutch law-governed Service Level Agreement defining service standards, performance metrics, and mutual obligations between service provider and customer.

find out more

Basic SLA

A Dutch law-governed Basic Service Level Agreement defining service standards, performance metrics, and delivery terms between provider and customer.

find out more

SLA Telecom

Dutch law-governed telecommunications Service Level Agreement defining service standards, performance metrics, and operational requirements for telecom services provision.

find out more

SLA For Problem Management

Dutch-law governed SLA defining problem management services, responsibilities, and performance metrics for IT incident resolution.

find out more

Missed SLA

A formal document under Dutch law addressing Service Level Agreement (SLA) breaches, outlining violation details, implications, and remediation measures.

find out more

IT Service Desk SLA

Dutch-law governed IT Service Desk SLA defining service levels, performance metrics, and operational requirements for IT support services.

find out more

Improved SLA

An enhanced Service Level Agreement under Dutch law establishing detailed service standards and performance metrics with improved accountability measures.

find out more

Expected SLA

Dutch-law governed Service Level Agreement defining service standards, performance metrics, and mutual obligations between service provider and recipient.

find out more

Agency SLA

Dutch-law governed agreement combining agency appointment with service level commitments between principal and commercial agent.

find out more

SLA Production

A Dutch law-governed Service Level Agreement defining performance metrics and quality standards for production services in the Netherlands.

find out more

SLA Delivery Time

A Dutch law-governed Service Level Agreement establishing delivery time commitments, performance metrics, and remedies for service delivery.

find out more

Service Level Agreement For Schools

Dutch-law compliant Service Level Agreement template for educational institutions, covering service delivery, performance metrics, and data protection requirements.

find out more

Tier 3 SLA

Dutch law-governed Tier 3 Service Level Agreement defining performance metrics and support requirements for non-critical IT services.

find out more

SLA Uptime

Dutch-law governed Service Level Agreement (SLA) establishing uptime commitments and performance metrics for service availability, with associated remedies and reporting requirements.

find out more

SLA Planning

A Dutch law-governed Service Level Agreement Planning document that establishes service delivery commitments and performance metrics between providers and clients.

find out more

Sla (Healthcare)

Dutch healthcare service level agreement template compliant with Netherlands healthcare regulations and EU data protection laws.

find out more

Server Level Agreement

Dutch-law governed Service Level Agreement defining service standards, performance metrics, and mutual obligations between service provider and customer.

find out more

Normal SLA

A Dutch law-governed Service Level Agreement defining service standards, performance metrics, and remedies between service provider and customer.

find out more

Cleaning Service Level Agreement

Dutch-law compliant service level agreement template for professional cleaning services, establishing service standards and operational requirements.

find out more

SLA Warehouse

Dutch law-governed warehouse service level agreement defining performance metrics and operational standards for storage services.

find out more

SLA Training

A Dutch law-governed agreement establishing service levels and quality standards for professional training services delivery.

find out more

SLA Storage

Dutch-law governed Storage Service Level Agreement defining performance metrics, security requirements, and data protection measures for storage services.

find out more

SLA Product Management

A Dutch law-governed Service Level Agreement defining terms and metrics for product management services, compliant with Netherlands jurisdiction requirements.

find out more

SLA Level 1

A Dutch law-governed Service Level Agreement (SLA) Level 1 defining basic service standards and performance metrics between provider and customer.

find out more

SLA Employee

A Dutch-law governed Service Level Agreement that sets performance standards and service expectations for employees while ensuring compliance with Netherlands employment regulations.

find out more

SLA Database

Dutch-law governed Service Level Agreement for database services, defining performance metrics and compliance requirements.

find out more

SLA Audit

A Dutch law-governed document establishing procedures and requirements for conducting Service Level Agreement (SLA) audits.

find out more

SLA Asset Management

Dutch-law governed Service Level Agreement for Asset Management services, defining performance standards and regulatory compliance requirements under Dutch financial regulations.

find out more

SLA Account Management

Dutch-law governed Service Level Agreement template for account management services, including performance metrics and service standards.

find out more

SLA 99.999 Downtime

Dutch law-governed Service Level Agreement guaranteeing 99.999% service availability with comprehensive technical and legal provisions.

find out more

SLA 8x5

Dutch-law governed Service Level Agreement for 8x5 service delivery, defining performance metrics and operational parameters for standard business hours support.

find out more

Shipping SLA

Dutch law-governed Service Level Agreement defining performance standards and operational requirements for shipping and logistics services in the Netherlands.

find out more

Latency SLA

A Dutch law-governed Service Level Agreement specifying latency requirements, measurement methods, and remedies for network or application performance.

find out more

Guaranteed SLA

A Dutch law-governed agreement establishing guaranteed service levels with specific performance metrics and remedies for breach.

find out more

Security Level Agreement

Dutch law-governed agreement setting security requirements and service levels between parties, incorporating Dutch and EU security and data protection regulations.

find out more

Quality SLA

A Dutch law-governed agreement defining quality standards and performance metrics for service delivery, with specific service levels and remedies for non-compliance.

find out more
See more related templates

ұԾ’s Security Promise

Genie is the safest place to draft. Here’s how we prioritise your privacy and security.

Your documents are private:

We do not train on your data; ұԾ’s AI improves independently

All data stored on Genie is private to your organisation

Your documents are protected:

Your documents are protected by ultra-secure 256-bit encryption

We are ISO27001 certified, so your data is secure

Organizational security:

You retain IP ownership of your documents and their information

You have full control over your data and who gets to see it