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1. Data Protection: Detailed GDPR compliance measures, required if personal data processing is involved

2. Disaster Recovery: Specific disaster recovery procedures and service levels, recommended for critical services

3. Security Requirements: Detailed security measures and compliance requirements, essential for services handling sensitive data

4. Change Management: Procedures for implementing service or infrastructure changes, recommended for complex service arrangements

5. Continuous Improvement: Framework for service improvement and optimization, useful for long-term contracts

6. Sub-contractors: Terms governing the use of sub-contractors, needed if service provider uses third parties

7. Insurance: Specific insurance requirements and coverage levels, recommended for high-value services

8. Exit Management: Detailed exit procedures and transition assistance, important for business-critical services

1. Schedule 1 - Service Specifications: Detailed technical specifications of the services, including architecture and components

2. Schedule 2 - Service Level Metrics: Detailed definitions and calculations of all service level metrics

3. Schedule 3 - Service Credit Calculations: Detailed formulas and examples for calculating service credits

4. Schedule 4 - Escalation Procedures: Detailed escalation paths and contact information for various scenarios

5. Schedule 5 - Reporting ������Ƶ: Standard formats for service level reports and reviews

6. Schedule 6 - Price List: Detailed pricing information including base fees and variable charges

7. Schedule 7 - Technical Support Procedures: Detailed procedures for requesting and receiving technical support

8. Appendix A - Contact Details: List of key contacts and their roles for both parties

9. Appendix B - Service Dashboard Examples: Sample screenshots and explanations of service monitoring dashboards