This Warehouse SLA template is designed for use in the Netherlands when establishing a formal agreement between a warehouse service provider and a customer requiring storage and related logistics services. The document is structured to comply with Dutch civil law requirements and logistics regulations, incorporating industry-standard performance metrics and operational procedures. It is particularly relevant when parties need to define specific service levels, establish clear performance indicators, and outline detailed operational requirements for warehouse services. The agreement includes comprehensive provisions for various aspects of warehouse operations, from basic storage to value-added services, and can be customized based on specific business needs while maintaining compliance with Dutch legal requirements.
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1. Parties: Identification of the warehouse service provider and the customer
2. Background: Context of the agreement and business relationship
3. Definitions: Definitions of key terms used throughout the agreement
4. Services: Detailed description of warehouse services to be provided
5. Service Levels: Specific performance metrics, KPIs, and measurement methods
6. Operational Procedures: Day-to-day operational procedures, including receiving, storage, and dispatch
7. Security and Safety: Security measures and safety protocols for the warehouse operations
8. Reporting and Communications: Requirements for regular reporting and communication protocols
9. Charges and Payment: Pricing, payment terms, and invoicing procedures
10. Liability and Insurance: Allocation of risks, liability limitations, and insurance requirements
11. Term and Termination: Duration of agreement and termination provisions
12. General Provisions: Standard legal clauses including governing law, disputes, and notices
1. Data Protection: Required when personal data processing is involved in warehouse operations
2. Customs and Export Control: Needed for international goods or bonded warehouse services
3. Value-Added Services: Include when additional services beyond basic warehousing are offered
4. Environmental Compliance: Required for handling hazardous materials or implementing specific environmental measures
5. Disaster Recovery: Optional section for critical storage services requiring business continuity measures
6. Staff and Training: Include when specific staff qualifications or training requirements are essential
7. Technology Integration: Required when warehouse management systems or other technology integration is part of the service
1. Schedule 1 - Service Specifications: Detailed technical specifications of warehouse services
2. Schedule 2 - Service Level Requirements: Specific KPIs, targets, and measurement methodologies
3. Schedule 3 - Pricing Schedule: Detailed pricing structure, rates, and special charges
4. Schedule 4 - Operational Procedures Manual: Detailed procedures for all warehouse operations
5. Schedule 5 - Site Rules and Regulations: Specific rules and regulations applicable to the warehouse facility
6. Schedule 6 - Insurance Requirements: Detailed insurance coverage requirements and limits
7. Schedule 7 - Report Ƶ: Ƶ for required operational and performance reports
8. Appendix A - Contact Details: List of key contacts and escalation procedures
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