The Excessive Water Bill Complaint Letter is a crucial document for consumers and businesses in New Zealand who need to formally dispute water charges that appear unreasonably high or potentially erroneous. This document becomes necessary when water bills show significant unexplained increases, potential meter reading errors, or possible billing system issues. It serves as a formal communication tool aligned with New Zealand's consumer protection laws, including the Consumer Guarantees Act 1993 and Water Services Act 2021. The letter typically includes account details, billing history, usage patterns, and evidence supporting the complaint, while following the dispute resolution procedures required by New Zealand utility providers and local authorities. It's designed to initiate a formal investigation process and can be used as a preliminary step before escalating to the Utilities Disputes Commissioner if necessary.
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1. Sender's Details: Full name, account number, property address, and contact information
2. Recipient's Details: Water utility company's name, address, and relevant department
3. Subject Line: Clear identification of the letter as a formal complaint about excessive water billing
4. Bill Information: Specific details about the disputed bill(s), including bill number, billing period, and amount
5. Issue Description: Clear explanation of why the bill is believed to be excessive, including comparison with normal usage patterns
6. Evidence: Description of supporting evidence, such as meter readings, previous bills, or proof of no leaks
7. Request for Action: Specific actions requested from the utility company, such as bill review, meter check, or adjustment
8. Timeline: Expected timeframe for response and resolution
1. Previous Communications: Include when there have been prior contacts with the utility company about this issue
2. Property History: Include when recent changes in property usage or occupancy are relevant to the complaint
3. Regulatory References: Include when specific violations of regulations or consumer rights need to be cited
4. Alternative Resolution Options: Include when suggesting specific settlement terms or mentioning potential escalation to dispute resolution services
5. Water Conservation Measures: Include when demonstrating steps taken to monitor and reduce water consumption
1. Bill Copies: Copies of the disputed bill(s) and previous bills showing normal usage patterns
2. Meter Reading Log: Documentation of personal meter readings if maintained
3. Plumber's Report: If applicable, professional assessment confirming no leaks or issues with internal plumbing
4. Usage Analysis: Charts or tables comparing historical usage with current disputed period
5. Communication Records: Copies of previous correspondence or records of phone calls with the utility company
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Utilities Coordinator
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Administrative Assistant
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