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The Food Quality Complaint Letter About Expired Food is a crucial document used when a consumer discovers they have purchased expired food products from a New Zealand retailer or food service provider. This formal communication tool is designed to comply with New Zealand's robust consumer protection and food safety regulations, including the Food Act 2014 and Consumer Guarantees Act 1993. The letter should be used when informal attempts to resolve the issue have been unsuccessful or when the severity of the situation warrants immediate formal action. It typically includes detailed information about the product, circumstances of purchase, relevant legislation, and desired resolution. This document serves as an important first step in the formal complaint process and may be necessary for any subsequent legal action or regulatory intervention. It also helps businesses maintain quality control by documenting food safety incidents and consumer concerns.

1. Recipient Details: Full name, title, and address of the food business/retailer's representative

2. Date: Current date of writing the complaint letter

3. Subject Line: Clear indication that this is a formal complaint about expired food products

4. Product Information: Specific details about the food product including brand name, product type, package size, batch number, and expiry date

5. Purchase Details: Where and when the product was purchased, including receipt number if available

6. Issue Description: Clear explanation of how you discovered the product was expired and any consequences

7. Relevant Legislation: Reference to applicable laws (Food Act 2014, Consumer Guarantees Act 1993) that were breached

8. Resolution Request: Clearly stated desired outcome (refund, replacement, compensation, etc.)

9. Response Timeline: Specified timeframe for expected response

10. Contact Information: Your full contact details for their response