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1. Data Protection and Privacy: Detailed provisions for handling personal and sensitive data, required if services involve data processing

2. Disaster Recovery: Procedures for service continuity in case of disasters, needed for critical office services

3. Staff and Personnel: Terms regarding service provider's personnel, necessary if staff are deployed on-site

4. Insurance: Insurance requirements and coverage details, important for high-value or high-risk services

5. Intellectual Property Rights: IP ownership and usage rights, needed if services involve creation or use of intellectual property

6. Change Management: Procedures for implementing service changes, useful for complex or evolving service requirements

7. Security Requirements: Specific security protocols and requirements, important for services involving sensitive operations

8. Exit Management: Detailed transition procedures at contract end, important for complex service arrangements

1. Schedule 1 - Service Specifications: Detailed technical specifications of all services covered

2. Schedule 2 - Service Level Metrics and Calculations: Detailed formulas and methods for calculating service level performance

3. Schedule 3 - Fee Schedule: Detailed breakdown of fees, charges, and payment terms

4. Schedule 4 - Escalation Matrix: Contact details and procedures for different levels of issue escalation

5. Schedule 5 - Report Formats: ������Ƶ and formats for required service reports

6. Schedule 6 - Operations Manual: Detailed procedures for day-to-day service operations

7. Appendix A - Key Personnel: List of key personnel from both parties involved in service delivery and management

8. Appendix B - Service Location Details: Specifications of locations where services will be provided