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The Complaint Letter For Damaged Books is an essential document used in Saudi Arabia when customers receive books that are damaged or defective upon purchase or delivery. This document is designed to comply with Saudi Arabian consumer protection laws, particularly the Consumer Protection Law (Royal Decree No. M/75), and serves as a formal communication channel between the consumer and the vendor. The letter should be used when informal attempts to resolve the issue have been unsuccessful or when immediate formal documentation of the complaint is necessary. It includes crucial details such as purchase information, specific damage description, and requested remedy, while maintaining professional tone and adherence to local business customs. This document is particularly relevant in both traditional retail and e-commerce contexts, where the condition of delivered books may vary from what was expected or advertised.

1. Sender's Details: Full name, address, and contact information of the complainant

2. Date: Current date in formal format

3. Recipient's Details: Name, title, company name, and full address of the bookstore or supplier

4. Subject Line: Clear indication that this is a complaint regarding damaged books

5. Reference Numbers: Order number, invoice number, or any other relevant transaction identifiers

6. Purchase Details: Date of purchase, location/method of purchase, and total amount paid

7. Description of Damage: Detailed description of the damage found in each affected book

8. Impact Statement: Explanation of how the damage affects the use or value of the books

9. Resolution Request: Clear statement of the desired resolution (replacement, refund, etc.)

10. Closing: Professional closing statement with deadline for response