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The Electric Complaint Letter is a crucial document used in Saudi Arabia when formal grievances need to be raised regarding electricity services. This document type is specifically designed to align with Saudi Arabian electricity regulations and consumer protection laws, providing a structured approach to addressing issues such as service interruptions, billing disputes, technical problems, or safety concerns. The letter serves as an official record of the complaint and often represents a necessary step before escalating matters to ECRA or legal authorities. It typically includes detailed information about the issue, reference numbers, previous communications, and specific requests for resolution, all formatted according to local business conventions and regulatory requirements. The Electric Complaint Letter must be drafted in accordance with the Electricity Law (Royal Decree No. M/56) and ECRA guidelines to ensure it carries proper legal weight and facilitates effective resolution of the complaint.

1. Sender's Details: Full name, account number, contact information, and service address of the complainant

2. Recipient's Details: Name and address of the electricity company branch or department, including any relevant reference numbers

3. Subject Line: Clear identification of the letter as a complaint with reference numbers if applicable

4. Issue Description: Detailed explanation of the electricity-related problem, including dates, times, and specific incidents

5. Previous Communications: Summary of any previous attempts to resolve the issue, including dates and reference numbers of past communications

6. Specific Request: Clear statement of what resolution or action is being sought from the electricity company

7. Legal Rights Reference: Reference to relevant consumer rights under Saudi electricity laws and regulations

8. Closing Statement: Professional closing with timeline for expected response and any consequences of non-action