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1. Parties: Identifies and provides details of the contracting parties - the transport service provider and the customer
2. Background: Sets out the context of the agreement and the parties' intentions
3. Definitions and Interpretation: Defines key terms used throughout the agreement and establishes interpretation principles
4. Term and Renewal: Specifies the initial term of the agreement and any renewal options
5. Services: Details the transportation services to be provided, including scope and service requirements
6. Service Levels: Establishes performance metrics, KPIs, and minimum service standards
7. Obligations of Service Provider: Sets out the transport provider's key responsibilities, including compliance, safety, and operational requirements
8. Customer Obligations: Specifies the customer's responsibilities, including providing accurate information and access
9. Fees and Payment: Details the fee structure, payment terms, and invoice requirements
10. Personnel and Subcontracting: Requirements for personnel, including qualifications and subcontracting conditions
11. Compliance and Safety: Addresses regulatory compliance, safety requirements, and chain of responsibility obligations
12. Insurance and Liability: Specifies required insurance coverage and allocation of liability between parties
13. Termination: Sets out circumstances for termination and the consequences
14. Dispute Resolution: Establishes process for resolving disputes between parties
15. General Provisions: Standard contractual provisions including notices, governing law, and entire agreement
1. Environmental Requirements: Include when specific environmental standards or reporting are required
2. Technology and Systems: Include when specific technology or systems integration is required for tracking or management
3. Performance Incentives: Include when bonus or penalty schemes are part of the commercial arrangement
4. Cross-Border Operations: Include for services crossing state or international boundaries
5. Dangerous Goods: Include when transportation of dangerous goods is part of the services
6. Force Majeure: Include when specific force majeure provisions are needed beyond standard provisions
7. Customer Equipment: Include when customer provides vehicles or equipment for use in services
8. Fuel Price Adjustment: Include when fuel price fluctuation mechanism is required
9. Security Requirements: Include for high-value or sensitive cargo transportation
1. Schedule 1 - Service Specifications: Detailed description of transportation services, routes, and frequencies
2. Schedule 2 - Fee Schedule: Detailed pricing, including base rates, additional charges, and adjustment mechanisms
3. Schedule 3 - Service Levels and KPIs: Detailed performance metrics, measurement methods, and reporting requirements
4. Schedule 4 - Operating Procedures: Specific operational procedures, including loading/unloading, documentation requirements
5. Schedule 5 - Vehicle Specifications: Details of required vehicles, including type, capacity, and maintenance standards
6. Schedule 6 - Insurance Requirements: Specific insurance types and coverage levels required
7. Schedule 7 - Approved Subcontractors: List of pre-approved subcontractors if applicable
8. Schedule 8 - Contact Details: Key contact persons and escalation procedures
9. Appendix A - Required Forms: Standard forms for service requests, incident reports, and other documentation
10. Appendix B - Compliance Checklist: Checklist of regulatory and safety compliance requirements
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