This Software as a Service Agreement template is designed for use in Indonesia, providing a comprehensive framework for cloud-based software service delivery arrangements. It is particularly relevant for businesses offering or purchasing subscription-based software services, ensuring compliance with Indonesian electronic transaction laws, data protection regulations, and consumer protection requirements. The agreement addresses key aspects including service delivery, data security, performance standards, and user rights, while incorporating specific provisions required under Indonesian law such as electronic system operator obligations and local data storage requirements. This document is essential for both domestic and international SaaS providers operating in Indonesia, as well as Indonesian businesses procuring SaaS solutions.
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1. Parties: Identification of the service provider and customer, including registration details required under Indonesian law
2. Background: Context of the agreement and brief description of the SaaS service being provided
3. Definitions: Definitions of key terms used throughout the agreement, including technical terms and Indonesian legal requirements
4. Service Provision: Detailed description of the SaaS services, access rights, and service delivery methods
5. License Grant: Scope of software license and usage rights granted to the customer
6. Data Protection and Security: Obligations regarding data protection, security measures, and compliance with Indonesian data protection laws
7. Service Levels: Service availability commitments, performance metrics, and remedies for failure
8. Customer Obligations: Customer responsibilities, acceptable use policy, and compliance requirements
9. Fees and Payment: Pricing, payment terms, invoicing, and late payment consequences
10. Intellectual Property Rights: Ownership of IP, restrictions, and protection of rights
11. Confidentiality: Protection of confidential information and trade secrets
12. Term and Termination: Duration, renewal terms, termination rights, and consequences of termination
13. Limitation of Liability: Liability caps and exclusions compliant with Indonesian law
14. General Provisions: Standard clauses including notices, assignment, and governing law
1. Professional Services: Additional implementation, training, or consulting services if provided
2. Disaster Recovery: Detailed disaster recovery and business continuity provisions for critical services
3. Third-Party Integrations: Terms governing integration with third-party services or applications
4. Export Control: Required for international service provision or data transfer
5. Insurance: Specific insurance requirements beyond standard coverage
6. Change Control: Formal process for managing changes to services or agreement terms
7. Audit Rights: Customer rights to audit service provider's compliance and security measures
8. Local Language Provision: Dual language requirements and precedence (Indonesian/English) if required
1. Service Description: Detailed technical specifications and features of the SaaS service
2. Service Level Agreement: Detailed performance metrics, measurement methods, and service credits
3. Fee Schedule: Detailed pricing, payment terms, and calculation methods
4. Security Requirements: Specific security standards, protocols, and compliance requirements
5. Support Services: Support level details, response times, and escalation procedures
6. Data Processing Agreement: Detailed terms for personal data processing compliance
7. Acceptable Use Policy: Detailed rules and restrictions for service usage
8. Technical Requirements: Customer system requirements and technical specifications
Authors
Relevant legal definitions
Clauses
Relevant Industries
Technology
Financial Services
Healthcare
E-commerce
Education
Manufacturing
Professional Services
Telecommunications
Retail
Government Services
Insurance
Media and Entertainment
Relevant Teams
Legal
Information Technology
Procurement
Information Security
Compliance
Operations
Software Development
Cloud Infrastructure
Risk Management
Customer Success
Technical Support
Contract Administration
Relevant Roles
Chief Technology Officer
IT Director
Legal Counsel
Procurement Manager
Information Security Officer
Data Protection Officer
Contract Manager
Software Development Manager
Cloud Services Manager
Compliance Officer
Operations Director
Enterprise Architect
Business Development Manager
Risk Manager
Technical Account Manager
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