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This Dispatcher Agreement is designed for use in Malaysia when engaging individuals or entities to provide dispatch services. The document is essential for businesses operating in logistics, transportation, delivery services, and other sectors requiring coordination of vehicle or resource movements. The agreement ensures compliance with Malaysian legislation, including the Employment Act 1955, Land Public Transport Act 2010, and Personal Data Protection Act 2010. It comprehensively covers operational requirements, service standards, liability allocation, and dispute resolution mechanisms while addressing specific Malaysian regulatory requirements. This Dispatcher Agreement is particularly relevant for companies expanding their operations in Malaysia or establishing new dispatch services relationships.

1. Parties: Identification of the contracting parties - the company and the dispatcher

2. Background: Context of the agreement and brief description of the business relationship

3. Definitions: Key terms used throughout the agreement

4. Appointment and Scope: Terms of appointment and general scope of dispatcher services

5. Dispatcher Duties and Responsibilities: Detailed description of dispatcher's roles, responsibilities and service standards

6. Company Obligations: Company's responsibilities including provision of necessary tools and support

7. Operating Procedures: Standard operating procedures and protocols for dispatch services

8. Performance Standards: Specific KPIs and service levels required

9. Confidentiality and Data Protection: Obligations regarding confidential information and personal data handling

10. Intellectual Property: Rights and restrictions regarding use of company systems and materials

11. Compensation and Payment: Payment terms, rates, and payment procedures

12. Term and Termination: Duration of agreement and termination provisions

13. Liability and Indemnification: Allocation of risks and responsibilities for losses

14. Dispute Resolution: Procedures for handling disputes

15. General Provisions: Standard boilerplate clauses including notices, amendments, and governing law