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1. Data Protection and Security: Detailed security requirements and data protection measures, required when personal data is processed or when handling sensitive information

2. Disaster Recovery: Specific disaster recovery procedures and commitments, needed for critical services

3. Change Management: Procedures for implementing changes to services or infrastructure, important for complex technical environments

4. Compliance Requirements: Specific regulatory compliance obligations, needed for regulated industries or services

5. Third-Party Dependencies: Management of third-party service providers or dependencies, relevant when service delivery relies on third parties

6. Innovation and Continuous Improvement: Provisions for service improvements and technology updates, useful for long-term contracts

7. Exit Management: Detailed exit procedures and transition assistance, important for business-critical services

1. Schedule 1 - Technical Specifications: Detailed technical specifications of the services, infrastructure, and systems

2. Schedule 2 - Service Level Metrics: Detailed definitions and calculations of all service level metrics

3. Schedule 3 - Service Credit Calculations: Detailed formulas and examples for calculating service credits

4. Schedule 4 - Operational Procedures: Day-to-day operational procedures, including maintenance windows and escalation processes

5. Schedule 5 - Contact Details: Contact information for key personnel and escalation paths

6. Schedule 6 - Pricing and Payment: Detailed pricing information, payment terms, and service credit mechanisms

7. Schedule 7 - Report ������Ƶ: ������Ƶ for regular service level reports and reviews

8. Appendix A - Incident Classification: Definitions and examples of incident priorities and categories

9. Appendix B - Service Request Catalog: List of standard service requests and associated response times