������Ƶ

1. Business Continuity and Disaster Recovery: Include when services are critical to department operations

2. Third Party Dependencies: Required when external suppliers or systems are involved in service delivery

3. Training and Knowledge Transfer: Include when service requires specific user training or knowledge sharing

4. Transition Services: Needed when implementing new services or transitioning between providers

5. Environmental and Sustainability Requirements: Include when services have significant environmental impact

6. Innovation and Continuous Improvement: Optional section for long-term strategic partnerships

1. Schedule 1 - Detailed Service Specifications: Technical specifications and service standards

2. Schedule 2 - Service Level Targets and Calculations: Detailed metrics, measurement methods, and reporting templates

3. Schedule 3 - Contact Matrix and Escalation Procedures: Key contacts, roles, and escalation paths

4. Schedule 4 - Pricing and Cost Allocation Details: Detailed breakdown of internal cost calculations and charging mechanisms

5. Schedule 5 - Technical Infrastructure Requirements: Infrastructure specifications and technical requirements

6. Appendix A - Information Security Requirements: Detailed security protocols aligned with BIO standards

7. Appendix B - Data Processing Agreement: Specific data handling procedures compliant with AVG

8. Appendix C - Standard Operating Procedures: Detailed operational procedures and work instructions