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1. Change Management: Procedures for requesting and implementing changes to services or service levels. Include when services are likely to evolve significantly.

2. Transition Services: Procedures for service transition at start and end of contract. Include for complex service arrangements requiring significant setup or handover.

3. Third-Party Providers: Management of third-party service providers and subcontractors. Include when vendor will use significant subcontractors.

4. Compliance with Industry Standards: Specific industry standards and certifications requirements. Include for regulated industries or specific compliance needs.

5. Environmental Requirements: Environmental and sustainability requirements. Include when environmental impact is a significant concern.

6. Innovation and Continuous Improvement: Requirements for service improvement and innovation. Include for long-term strategic partnerships.

1. Schedule 1 - Service Descriptions: Detailed technical specifications of each service component

2. Schedule 2 - Service Level Specifications: Detailed metrics, measurement methods, and targets for each service level

3. Schedule 3 - Pricing and Service Credits: Detailed pricing structure and service credit calculations

4. Schedule 4 - Support Procedures: Detailed support processes, escalation procedures, and contact information

5. Schedule 5 - Security Requirements: Detailed security protocols, standards, and compliance requirements

6. Schedule 6 - Reporting Requirements: ������Ƶ and specifications for required reports

7. Schedule 7 - Business Continuity Plan: Detailed disaster recovery and business continuity procedures

8. Appendix A - Technical Infrastructure: Description of technical infrastructure and architecture

9. Appendix B - Key Personnel: List of key personnel from both parties and their roles